Full Time Senior Financial Analyst - Order to Cash (Contract Management) Jobs, in CBRE Federal Territory - Maukerja

Office Location : CBRE KL BSO, Bangsar South

About the Role:

The Senior Analyst – Order to Cash (Contract Management) played a key role in the KL BSO Order-to-Cash Contract Management team, supporting high-quality contract and project administration services for the CBRE US business. The role is responsible for reviewing and coordinating contract-related setup and change requests, resolving operational issues, and ensuring work is completed accurately and within agreed service commitments.

You will work closely with Client Finance, business stakeholders and cross-functional support teams to clarify requirements, maintain appropriate documentation, strengthen process compliance and support achievement of service-level agreements (SLAs) and business key performance indicators (KPIs). The role also contributes to standardization, knowledge sharing and continuous improvement across Contract Management operations.

What You’ll Do:

• Review and verify contract, deal and project setup requests, amendments and related changes for completeness, accuracy and appropriate approval before processing or hand-off.
• Receive and review contract documentation, then coordinate Customer ID, project setup and contract setup requests with the appropriate processing teams.
• Assess requests from Client Finance and business stakeholders, clarify incomplete or non-standard requirements, and obtain the supporting legal or business documentation needed to progress each request.
• Perform quality checks on contract and project setup information to confirm alignment with approved documentation, business requirements, procedures and control expectations.
• Review pricing-related issues and collaborate with the Manager, IMPACT team and relevant stakeholders to identify and implement appropriate corrections.
• Investigate and coordinate resolution of billing, invoicing, PeopleSoft, contract and setup-related issues; maintain ownership through follow-up and closure.
• Monitor assigned requests, aged items and exceptions to support timely completion against agreed SLAs and business KPIs, escalating risks or blockers when necessary.
• Maintain clear and complete records of requests, approvals, supporting documents, decisions and issue-resolution actions in accordance with established procedures.
• Build constructive working relationships with cross-functional teams and CBRE business units, and promote adherence to agreed processes and policies across pre-contract and post-contract activities.
• Provide clear status updates and practical guidance to stakeholders on request requirements, process steps, documentation and expected next actions.
• Contribute to training, knowledge sharing and cross-skilling within the team, including support for new joiners and process updates.
• Identify recurring defects, delays and manual effort; support root-cause analysis and recommend sustainable process improvements.
• Participate in testing, implementation and stabilization activities for approved process, system or workflow changes.
• Perform other related duties, operational support and project assignments as directed by the Manager.

What You’ll Need:

• Bachelor's degree in Business Administration, Accounting, Finance or a related discipline.
• A relevant professional qualification or progress toward one is advantageous.
• Professional proficiency in English, as the role requires regular communication with internal stakeholders and regional counterparts.
• Minimum of 3 years of relevant experience in contract management, finance operations or a Shared Service Centre environment.
• Practical understanding of contract and project administration, including setup, amendment, supporting-document review and issue resolution.
• Working knowledge of service delivery requirements, SLAs, business KPIs, process controls and escalation practices.
• Experience with ERP systems is preferred; knowledge of PeopleSoft/SAP or related workflow tools is advantageous.
• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint and Word.
• Strong analytical and numerical ability, with a high level of accuracy and attention to detail.
• Clear written and verbal communication skills, with the ability to explain requirements and coordinate effectively with stakeholders.
• Ability to prioritize multiple requests, manage deadlines and maintain quality in a fast-paced environment.
• Ability to work independently with minimal supervision while escalating issues appropriately.
• Flexibility and sound judgment when managing ambiguity, changing priorities and process updates.
• Collaborative team player who supports teamwork, knowledge sharing and continuous improvement.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.