Full Time Customer Project Manager – Network Infrastructure Jobs, in Millennium Technology Services Federal Territory - Maukerja

Customer Project Manager – Network Infrastructure

Location: Kuala Lumpur, Malaysia

Employment Type: 12-month renewable employment term

Language: Professional English

We are seeking an experienced Customer Project Manager to lead complex Cisco network and infrastructure projects for enterprise and service-provider customers in Malaysia.

The successful candidate will be responsible for end-to-end project delivery, working closely with customers, consulting engineers, solution architects, vendors and regional stakeholders. This position requires strong project governance combined with a good understanding of enterprise networking, network security, data centre or service-provider environments.

Key Responsibilities

• Manage network and infrastructure projects from initiation and planning through implementation, acceptance and operational handover.
• Define and maintain project scope, schedules, milestones, resource plans and delivery dependencies.
• Develop detailed project plans, work breakdown structures and implementation timelines.
• Manage project budgets, forecasts, procurement activities and commercial deliverables.
• Track risks, issues, assumptions, dependencies and change requests through appropriate project governance.
• Coordinate consulting engineers, technical specialists, vendors, subcontractors and customer teams.
• Facilitate project kick-off meetings, governance meetings, technical workshops and executive steering updates.
• Monitor deliverables against contractual requirements, statements of work and customer acceptance criteria.
• Support implementation, migration, testing and cutover activities, including planned after-hours or weekend changes when required.
• Provide clear project status reports covering progress, risks, financials, resource requirements and recovery actions.
• Manage customer expectations, escalations and stakeholder communication throughout the project lifecycle.
• Ensure proper project documentation, customer acceptance, knowledge transfer and handover to operations or support teams.

Requirements

• Minimum 8 years of experience in ICT project delivery, including at least 5 years managing customer-facing network or infrastructure projects.
• Demonstrated experience delivering projects involving one or more of the following:
• Enterprise routing and switching
• LAN, WAN, wireless or SD-WAN
• Network security and firewalls
• Data centre networking
• Service-provider IP or MPLS networks
• Network migration, refresh or transformation programmes
• Strong understanding of project scope, scheduling, budgeting, risk management, change control and vendor management.
• Experience managing technical teams and coordinating multiple stakeholders across customer and delivery organisations.
• Able to translate technical activities into clear business and project updates.
• Strong customer-management, communication, negotiation and problem-solving skills.
• Professional proficiency in spoken and written English.
• Willingness to support regional stakeholders and scheduled implementation activities outside normal working hours when necessary.
• Candidates should already have the right to work in Malaysia.

Preferred Qualifications

• PMP, PRINCE2 or equivalent project-management certification.
• ITIL certification or familiarity with IT service-management processes.
• Previous experience working with Cisco, a Cisco partner, systems integrator, telecommunications provider or managed-services organisation.
• Familiarity with Cisco technologies and project-delivery methodologies.
• Experience managing multi-country or regional technology deployments.

This is a project-delivery position requiring substantial network or infrastructure experience. Candidates whose background is mainly in application or software projects without relevant network-infrastructure delivery exposure may not be suitable.

Application Information

Interested candidates should submit an updated CV together with:

• Current location and Malaysia work-authorization status
• Current and expected monthly salary
• Notice period or earliest availability
• Relevant project-management certification
• Examples of major network or infrastructure projects delivered, including project scope, value and team size