- Bukit Merah Central Region (Singapore) Singapore
Full Time Service Delivery Manager Jobs, Salary up to SGD 7,000 in INFORMA SOLUTIONS PTE. LTD. Central Region (Singapore) - Maukerja
Service Delivery Manager
INFORMA SOLUTIONS PTE. LTD.
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Job Description
Responsibilities
A Service Delivery Manager (SDM) is responsible for ensuring that services are delivered to clients effectively, meeting contractual obligations, Service Level Agreements (SLAs), and customer satisfaction goals. The role combines operational oversight, team leadership, and client relationship management.
Key Responsibilities:
SDM with accountability of the EUC services (desktop operations and service desk) with assigned accounts.
•
Service Operations Management
Oversee daily delivery of IT, technical, or business services.
Ensure compliance with SLAs, contracts, and project timelines.
Act as the escalation point for complex service issues.
Monitor customer satisfaction and proactively address concerns.
Build long-term relationships to support business growth.
Provide coaching, mentoring, and performance management.
Allocate resources effectively to meet operational needs.
Implement best practices in IT service management (ITIL framework).
Drive innovation in service delivery processes.
Typical Skills & Qualifications
Education:
Bachelor’s degree or Diploma in IT, Business, or related field.
Experience
: 5 years in service management, project management, or IT operations.
Certifications:
ITIL, PMP, or equivalent service management credentials is a plus
Soft Skills:
Strong communication, problem-solving, and leadership abilities
INFORMA SOLUTIONS PTE. LTD.
Informa Solutions Pte Ltd is one of the known System Integrator, Software Solutions and IT Services providing company in Singapore and other Asia Regions. As a well established company, we are offering cost effective solutions on IT Support & Maintenance, IT Infrastructure Services, Web Portals, Professional Services, Document Management System, Mobile Applications and Application Services to a wide spectrum of clients.
Informa is a young and vibrant trailblazer with an unblemished record of IT leadership through service, forging the perfect blend of experience and enterprise. We promise a quality experience for your technology needs for a price that is affordable.
Informa is committed to reflect these values in every of their action as they perform their duties and deliver value to the customers we support, to help them to be successful in a competitive market. We support your success as a trusted IT partner by enabling you to meet the market needs – with the technology, services, help & cost savings you need!
Vision & Mission
Be one of the leading and trusted Software Solution providers of innovative and environment-friendly technologies to global customers enabling them to succeed and grow.
Achieve an increasing market share and customer base in Software services and products space being in line with core values and delivering superior customer experience
Key Responsibilities:
SDM with accountability of the EUC services (desktop operations and service desk) with assigned accounts.
•
Service Operations Management
Oversee daily delivery of IT, technical, or business services.
Ensure compliance with SLAs, contracts, and project timelines.
Act as the escalation point for complex service issues.
- Client Relationship & Satisfaction
Monitor customer satisfaction and proactively address concerns.
Build long-term relationships to support business growth.
- Team Leadership
Provide coaching, mentoring, and performance management.
Allocate resources effectively to meet operational needs.
- Continuous Improvement
Implement best practices in IT service management (ITIL framework).
Drive innovation in service delivery processes.
Typical Skills & Qualifications
Education:
Bachelor’s degree or Diploma in IT, Business, or related field.
Experience
: 5 years in service management, project management, or IT operations.
Certifications:
ITIL, PMP, or equivalent service management credentials is a plus
Soft Skills:
Strong communication, problem-solving, and leadership abilities
INFORMA SOLUTIONS PTE. LTD.
Informa Solutions Pte Ltd is one of the known System Integrator, Software Solutions and IT Services providing company in Singapore and other Asia Regions. As a well established company, we are offering cost effective solutions on IT Support & Maintenance, IT Infrastructure Services, Web Portals, Professional Services, Document Management System, Mobile Applications and Application Services to a wide spectrum of clients.
Informa is a young and vibrant trailblazer with an unblemished record of IT leadership through service, forging the perfect blend of experience and enterprise. We promise a quality experience for your technology needs for a price that is affordable.
Informa is committed to reflect these values in every of their action as they perform their duties and deliver value to the customers we support, to help them to be successful in a competitive market. We support your success as a trusted IT partner by enabling you to meet the market needs – with the technology, services, help & cost savings you need!
Vision & Mission
Be one of the leading and trusted Software Solution providers of innovative and environment-friendly technologies to global customers enabling them to succeed and grow.
Achieve an increasing market share and customer base in Software services and products space being in line with core values and delivering superior customer experience
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