- Kuala Lumpur Federal Territory Malaysia
Full Time Senior L2, Microsoft 365 Administrator Jobs, in NexRoar Services Federal Territory - Maukerja
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Working Location
Job Description
Responsibilities
Job description
We are looking for an experienced L2 End User Support Analyst to join our team in Kuala Lumpur, Malaysia.
Position Details
- Role: L2 End User Support Analyst
- Location: Kuala Lumpur, Malaysia
- Experience: 7+ years of L2 Technical Support experience
- Eligibility: Malaysian citizens only
- Working Hours: Monday–Friday, 8-hour shift between 7:00 AM–6:00 PM KL Time
Key Skills
- Strong Microsoft 365 Administration
- Active Directory / Entra ID
- Microsoft Windows 10/11 & Windows Server
- Azure / Microsoft Cloud
- Exchange Online, Teams & SharePoint Online
- TCP/IP, DNS, DHCP, VPN & LAN/WAN troubleshooting
- ServiceNow / ITSM
- Incident, Request & Change Management
- Root Cause Analysis & troubleshooting
- Strong customer service and communication skills
The role involves end-to-end ownership of support tickets, troubleshooting end-user devices and applications, Microsoft cloud services, user onboarding/offboarding, access management, SLA management and escalation to L3 teams where required.
Certification – Mandatory
Microsoft 365 Certified: Administrator Expert
Candidate must hold either:
- MS-102, or
- SC-300
The ideal candidate should have strong hands-on Microsoft 365, Entra ID/Active Directory and end-user support experience.
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