Full Time Officer, Field Operations - Customer Service Jobs, Salary up to SGD 2,800 in Wareesan Management - Maukerja

Attend to frontline matters and be responsible when dealings with the public

Attend to customers either by phone, face to face or electronic means

Handle and resolve customer complaints professionally

Keep records of customer interactions and transactions

Update and maintain proper database and information system accurately

Ascertain all relevant information received are accurate for proper registration

Perform thorough customer verification and validation

Responsible in collecting, verifying and managing information / data on the exhumation site area to ensure accuracy

Perform field work operations at the cemetery

Manage counterparts involved in the project implementation in accordance with the existing regulations

Responsible to serve clients with utmost professionalism and efficiency

Work in close coordination with contractors and diggers to ensure quality of work

Communicate effectively with next-of-kin and families from diverse background

Monitor and report on the rapidly changing conditions and environment at the exhumation site and ensure safety regulations are in place

Demonstrate high level of maturity when faced with various challenges, obstacles and manage them with patience and diligence

Job Requirements

Candidate must possess at least ‘O’ Levels/NITEC/Diploma in any field, preferably with hospitality or WSQ training for PGEMS. Past experience in field work and operational settings will be an added advantage. Entry level candidates are welcome to apply.

Excellent interpersonal skills with the ability to remain calm and composed when dealing with difficult clients

Possess the initiative to complete tasks and is meticulous, with an eye for details

Class 3 driving license preferred

Microsoft Office skills especially in Microsoft Word, Excel & PowerPoint
Wareesan Management Pte Ltd is a subsidiary of Warees Investments Pte Ltd, where its business core is in the provision of exhumation and re-interment management for the community. The primary objective is to manage land optimisation and provide advisory support to the next-of-kin.