- Singapore Singapore
Full Time Retail Operations Manager Jobs, Salary up to SGD 9,000 in PHANG NEE ENTERPRISE PTE. LTD. - Maukerja
Retail Operations Manager
PHANG NEE ENTERPRISE PTE. LTD.
Share
Save
Working Location
Job Description
Responsibilities
JOB DESCRIPTION
Retail Operations Manager – Retail Store
Department:
Retail Operations
Reports To:
General Manager / Managing Director
Employment Type:
Full-Time
Industry:
Supermarket / Grocery Retail / FMCG
Job Purpose
The
Retail Operations Manager
holds a
critical leadership and operational position
responsible for the overall day-to-day management, efficiency, profitability, service standards, manpower deployment, inventory control, and operational compliance of the supermarket.
The incumbent is accountable for ensuring that all supermarket departments operate efficiently and consistently, with particular emphasis on
sales performance, stock availability, customer service, manpower productivity, merchandising standards, shrinkage control, food safety, cleanliness, and cost management
.
The Retail Operations Manager must maintain strong control over daily store operations, promptly resolve operational problems, and lead supervisors and frontline employees to achieve the company's operational and commercial objectives.
Key Duties & Responsibilities
1. Overall Supermarket Operations
Take overall responsibility for the smooth and efficient day-to-day operation of the supermarket.
Plan, organise, supervise, and control activities across all retail departments.
Conduct regular store inspections to ensure operational standards are consistently maintained.
Ensure shelves, promotional areas, fresh-food sections, checkout counters, storerooms, and customer areas are properly managed.
Identify operational weaknesses and implement immediate corrective measures.
Ensure opening, closing, cash-handling, stock-handling, and other operational procedures are properly followed.
2. Sales & Store Performance
Drive the supermarket to achieve established sales, productivity, and profitability targets.
Monitor daily, weekly, and monthly sales performance and identify areas requiring corrective action.
Analyse departmental and category performance to identify sales opportunities and operational issues.
Work closely with management, purchasing, merchandising, and marketing teams to implement sales-driving initiatives.
Ensure promotional activities and seasonal campaigns are properly executed at store level.
Recommend operational improvements to increase customer traffic, conversion, basket size, and overall sales.
3. Inventory & Stock Availability
Maintain high standards of stock availability while controlling excessive and slow-moving inventory.
Ensure timely replenishment of merchandise from storerooms to selling areas.
Monitor out-of-stock situations and coordinate with purchasing and inventory teams to resolve shortages.
Ensure proper stock rotation using
FIFO/FEFO principles
, particularly for fresh, chilled, frozen, and short-shelf-life products.
Supervise stock counts, cycle counts, and inventory reconciliation.
Investigate significant inventory discrepancies and implement corrective measures.
Ensure damaged, expired, obsolete, and unsellable stocks are identified and properly controlled.
4. Shrinkage, Wastage & Loss Prevention
Take ownership of supermarket shrinkage and wastage-control measures.
Monitor losses arising from theft, damage, expiry, incorrect pricing, poor handling, receiving discrepancies, and operational errors.
Analyse shrinkage and wastage trends and implement preventive actions.
Ensure employees comply with stock movement, receiving, transfer, return, and disposal procedures.
Work with relevant personnel to investigate unusual stock or cash discrepancies.
Establish stronger operational controls where recurring losses are identified.
5. Manpower Planning & Staff Management
Plan manpower requirements and ensure adequate staffing according to customer traffic, workload, promotional periods, weekends, and peak seasons.
Prepare or supervise staff rosters and deployment.
Lead, supervise, coach, and develop department supervisors and frontline employees.
Allocate manpower efficiently to maximise productivity while maintaining customer-service standards.
Monitor employee attendance, punctuality, grooming, conduct, and work performance.
Identify training and performance gaps and implement appropriate coaching or corrective action.
Conduct performance evaluations and recommend recognition, development, or disciplinary action where appropriate.
Ensure employees understand their responsibilities, targets, and operational procedures.
6. Customer Service Management
Establish and maintain high customer-service standards throughout the supermarket.
Ensure employees are professional, helpful, responsive, and knowledgeable when assisting customers.
Handle escalated customer complaints and difficult service situations.
Investigate recurring customer complaints and implement corrective actions.
Monitor checkout waiting times and deploy additional manpower during peak periods.
Identify opportunities to improve the overall customer shopping experience.
Ensure customer feedback is communicated to relevant departments and management.
7. Merchandising & Store Standards
Ensure merchandise is properly displayed, priced, labelled, replenished, and maintained according to company standards.
Ensure promotional displays, end caps, gondolas, and seasonal displays are implemented correctly.
Maintain high standards of product presentation and shelf availability.
Ensure price labels and promotional information are accurate and clearly displayed.
Monitor product placement and selling-space utilisation to improve sales productivity.
Coordinate with purchasing and merchandising teams regarding new products, discontinued items, and promotional merchandise.
8. Fresh Food & Perishable Operations
Maintain strict operational control over fresh, chilled, frozen, and other perishable departments.
Ensure product freshness, quality, temperature control, stock rotation, and shelf-life requirements are maintained.
Monitor wastage and markdowns within perishable categories.
Ensure employees follow appropriate food-handling and hygiene procedures.
Take prompt action where products fail to meet quality or food-safety requirements.
9. Cashier & Front-End Operations
Ensure efficient operation of checkout counters and customer-service areas.
Monitor queue lengths and ensure appropriate cashier deployment during peak periods.
Ensure cash-handling, till-opening, till-closing, refunds, voids, discounts, and other transactions comply with company procedures.
Investigate significant cash shortages, overages, or transaction irregularities.
Maintain appropriate controls to minimise cashier errors, fraud, and financial losses.
10. Receiving & Backroom Operations
Ensure incoming merchandise is properly received, verified, recorded, and stored.
Ensure quantities, product conditions, expiry dates, and relevant documentation are checked during receiving.
Maintain orderly, safe, and efficient storeroom operations.
Ensure stock is stored according to appropriate temperature, hygiene, safety, and product-handling requirements.
Prevent unauthorised stock movement and ensure proper documentation for transfers, returns, and disposals.
11. Safety, Hygiene & Regulatory Compliance
Ensure supermarket operations comply with applicable company policies and relevant regulatory requirements.
Maintain high standards of store cleanliness, sanitation, food hygiene, and workplace safety.
Ensure cold-chain and temperature-control procedures are followed where applicable.
Conduct regular checks of operational and safety conditions.
Ensure hazards, defective equipment, spillages, blocked access routes, and other safety risks are addressed promptly.
Support inspections and audits and ensure corrective actions are completed within required timelines.
12. Cost & Productivity Management
Control operating expenses without compromising customer service or operational standards.
Monitor manpower costs, overtime, utilities, consumables, wastage, and other controllable expenses.
Improve staff productivity through effective manpower deployment and workflow planning.
Identify opportunities to simplify processes and improve operational efficiency.
Ensure supermarket resources, equipment, and supplies are properly utilised and controlled.
13. Emergency & Incident Management
Take charge of significant operational incidents occurring within the supermarket.
Respond promptly to equipment failures, refrigeration problems, power disruptions, customer incidents, safety hazards, stock losses, and other operational emergencies.
Escalate serious incidents to senior management promptly.
Ensure incidents are properly documented, investigated, and followed by appropriate preventive or corrective action.
14. Management Reporting & Continuous Improvement
Prepare regular operational reports covering sales, manpower, inventory, shrinkage, wastage, customer complaints, operational incidents, and other key indicators.
Analyse operational data to identify trends, risks, and areas requiring management attention.
Conduct regular operational meetings with supervisors and department heads.
Develop and implement action plans for underperforming departments.
Continuously review supermarket procedures and recommend improvements to increase efficiency, productivity, service quality, and profitability.
Key Performance Indicators (KPIs)
Performance of the Retail Operations Manager may be measured against:
Achievement of supermarket sales targets
Store profitability and operating-cost control
Gross-margin performance
Inventory accuracy
On-shelf product availability
Shrinkage and stock-loss percentage
Fresh-food wastage and expiry levels
Manpower productivity and overtime control
Customer complaints and service standards
Checkout waiting times
Staff attendance and turnover
Store cleanliness and merchandising standards
Audit and compliance results
Food-safety and workplace-safety performance
Successful execution of promotions and seasonal campaigns
Requirements
Education
Diploma or Degree in Retail Management, Business Administration, Operations Management, or a related discipline.
Experience
Substantial experience in
supermarket, hypermarket, grocery, FMCG, or high-volume retail operations
.
Proven experience managing supermarket/store operations and frontline employees.
Strong knowledge of inventory management, stock replenishment, shrinkage control, merchandising, customer service, and manpower deployment.
Experience managing fresh-food or perishable departments is highly advantageous.
Previous supervisory or managerial experience in a high-volume retail environment is required.
Critical Competencies
The successful candidate should possess:
Strong supermarket and retail operations knowledge
Strong leadership and people-management capability
Commercial and operational awareness
Strong inventory and shrinkage-control knowledge
Ability to manage large frontline teams
Strong problem-solving and decision-making skills
Customer-service orientation
Ability to analyse sales and operational data
Strong planning and manpower-management ability
Cost and productivity awareness
Ability to manage multiple operational priorities simultaneously
Ability to remain effective under pressure
High level of accountability and attention to detail
Strong communication and interdepartmental coordination skills
Hands-on leadership style with strong store-floor presence
Authority & Accountability
The Retail Operations Manager is expected to have
direct operational control and accountability for the supermarket's daily retail activities
within the authority delegated by senior management.
The incumbent must take immediate action on operational issues affecting
sales, customers, manpower, inventory, food safety, shrinkage, security, or business continuity
, while promptly escalating significant matters to senior management.
The Retail Operations Manager is accountable not merely for supervising employees, but for ensuring that the supermarket consistently achieves the required
commercial, operational, customer-service, safety, and compliance standards
.
Critical Nature of the Position
The Retail Operations Manager is a
key management position essential to the supermarket's daily business continuity and commercial performance
.
Failure to effectively manage this function may directly result in
sales losses, stock shortages, excessive wastage, inventory shrinkage, manpower inefficiency, customer complaints, poor service standards, food-safety risks, compliance failures, and reduced profitability
.
The position therefore requires an experienced and highly accountable manager capable of maintaining effective control over the supermarket's
people, inventory, customers, operational processes, costs, and overall store performance
.
Retail Operations Manager – Retail Store
Department:
Retail Operations
Reports To:
General Manager / Managing Director
Employment Type:
Full-Time
Industry:
Supermarket / Grocery Retail / FMCG
Job Purpose
The
Retail Operations Manager
holds a
critical leadership and operational position
responsible for the overall day-to-day management, efficiency, profitability, service standards, manpower deployment, inventory control, and operational compliance of the supermarket.
The incumbent is accountable for ensuring that all supermarket departments operate efficiently and consistently, with particular emphasis on
sales performance, stock availability, customer service, manpower productivity, merchandising standards, shrinkage control, food safety, cleanliness, and cost management
.
The Retail Operations Manager must maintain strong control over daily store operations, promptly resolve operational problems, and lead supervisors and frontline employees to achieve the company's operational and commercial objectives.
Key Duties & Responsibilities
1. Overall Supermarket Operations
Take overall responsibility for the smooth and efficient day-to-day operation of the supermarket.
Plan, organise, supervise, and control activities across all retail departments.
Conduct regular store inspections to ensure operational standards are consistently maintained.
Ensure shelves, promotional areas, fresh-food sections, checkout counters, storerooms, and customer areas are properly managed.
Identify operational weaknesses and implement immediate corrective measures.
Ensure opening, closing, cash-handling, stock-handling, and other operational procedures are properly followed.
2. Sales & Store Performance
Drive the supermarket to achieve established sales, productivity, and profitability targets.
Monitor daily, weekly, and monthly sales performance and identify areas requiring corrective action.
Analyse departmental and category performance to identify sales opportunities and operational issues.
Work closely with management, purchasing, merchandising, and marketing teams to implement sales-driving initiatives.
Ensure promotional activities and seasonal campaigns are properly executed at store level.
Recommend operational improvements to increase customer traffic, conversion, basket size, and overall sales.
3. Inventory & Stock Availability
Maintain high standards of stock availability while controlling excessive and slow-moving inventory.
Ensure timely replenishment of merchandise from storerooms to selling areas.
Monitor out-of-stock situations and coordinate with purchasing and inventory teams to resolve shortages.
Ensure proper stock rotation using
FIFO/FEFO principles
, particularly for fresh, chilled, frozen, and short-shelf-life products.
Supervise stock counts, cycle counts, and inventory reconciliation.
Investigate significant inventory discrepancies and implement corrective measures.
Ensure damaged, expired, obsolete, and unsellable stocks are identified and properly controlled.
4. Shrinkage, Wastage & Loss Prevention
Take ownership of supermarket shrinkage and wastage-control measures.
Monitor losses arising from theft, damage, expiry, incorrect pricing, poor handling, receiving discrepancies, and operational errors.
Analyse shrinkage and wastage trends and implement preventive actions.
Ensure employees comply with stock movement, receiving, transfer, return, and disposal procedures.
Work with relevant personnel to investigate unusual stock or cash discrepancies.
Establish stronger operational controls where recurring losses are identified.
5. Manpower Planning & Staff Management
Plan manpower requirements and ensure adequate staffing according to customer traffic, workload, promotional periods, weekends, and peak seasons.
Prepare or supervise staff rosters and deployment.
Lead, supervise, coach, and develop department supervisors and frontline employees.
Allocate manpower efficiently to maximise productivity while maintaining customer-service standards.
Monitor employee attendance, punctuality, grooming, conduct, and work performance.
Identify training and performance gaps and implement appropriate coaching or corrective action.
Conduct performance evaluations and recommend recognition, development, or disciplinary action where appropriate.
Ensure employees understand their responsibilities, targets, and operational procedures.
6. Customer Service Management
Establish and maintain high customer-service standards throughout the supermarket.
Ensure employees are professional, helpful, responsive, and knowledgeable when assisting customers.
Handle escalated customer complaints and difficult service situations.
Investigate recurring customer complaints and implement corrective actions.
Monitor checkout waiting times and deploy additional manpower during peak periods.
Identify opportunities to improve the overall customer shopping experience.
Ensure customer feedback is communicated to relevant departments and management.
7. Merchandising & Store Standards
Ensure merchandise is properly displayed, priced, labelled, replenished, and maintained according to company standards.
Ensure promotional displays, end caps, gondolas, and seasonal displays are implemented correctly.
Maintain high standards of product presentation and shelf availability.
Ensure price labels and promotional information are accurate and clearly displayed.
Monitor product placement and selling-space utilisation to improve sales productivity.
Coordinate with purchasing and merchandising teams regarding new products, discontinued items, and promotional merchandise.
8. Fresh Food & Perishable Operations
Maintain strict operational control over fresh, chilled, frozen, and other perishable departments.
Ensure product freshness, quality, temperature control, stock rotation, and shelf-life requirements are maintained.
Monitor wastage and markdowns within perishable categories.
Ensure employees follow appropriate food-handling and hygiene procedures.
Take prompt action where products fail to meet quality or food-safety requirements.
9. Cashier & Front-End Operations
Ensure efficient operation of checkout counters and customer-service areas.
Monitor queue lengths and ensure appropriate cashier deployment during peak periods.
Ensure cash-handling, till-opening, till-closing, refunds, voids, discounts, and other transactions comply with company procedures.
Investigate significant cash shortages, overages, or transaction irregularities.
Maintain appropriate controls to minimise cashier errors, fraud, and financial losses.
10. Receiving & Backroom Operations
Ensure incoming merchandise is properly received, verified, recorded, and stored.
Ensure quantities, product conditions, expiry dates, and relevant documentation are checked during receiving.
Maintain orderly, safe, and efficient storeroom operations.
Ensure stock is stored according to appropriate temperature, hygiene, safety, and product-handling requirements.
Prevent unauthorised stock movement and ensure proper documentation for transfers, returns, and disposals.
11. Safety, Hygiene & Regulatory Compliance
Ensure supermarket operations comply with applicable company policies and relevant regulatory requirements.
Maintain high standards of store cleanliness, sanitation, food hygiene, and workplace safety.
Ensure cold-chain and temperature-control procedures are followed where applicable.
Conduct regular checks of operational and safety conditions.
Ensure hazards, defective equipment, spillages, blocked access routes, and other safety risks are addressed promptly.
Support inspections and audits and ensure corrective actions are completed within required timelines.
12. Cost & Productivity Management
Control operating expenses without compromising customer service or operational standards.
Monitor manpower costs, overtime, utilities, consumables, wastage, and other controllable expenses.
Improve staff productivity through effective manpower deployment and workflow planning.
Identify opportunities to simplify processes and improve operational efficiency.
Ensure supermarket resources, equipment, and supplies are properly utilised and controlled.
13. Emergency & Incident Management
Take charge of significant operational incidents occurring within the supermarket.
Respond promptly to equipment failures, refrigeration problems, power disruptions, customer incidents, safety hazards, stock losses, and other operational emergencies.
Escalate serious incidents to senior management promptly.
Ensure incidents are properly documented, investigated, and followed by appropriate preventive or corrective action.
14. Management Reporting & Continuous Improvement
Prepare regular operational reports covering sales, manpower, inventory, shrinkage, wastage, customer complaints, operational incidents, and other key indicators.
Analyse operational data to identify trends, risks, and areas requiring management attention.
Conduct regular operational meetings with supervisors and department heads.
Develop and implement action plans for underperforming departments.
Continuously review supermarket procedures and recommend improvements to increase efficiency, productivity, service quality, and profitability.
Key Performance Indicators (KPIs)
Performance of the Retail Operations Manager may be measured against:
Achievement of supermarket sales targets
Store profitability and operating-cost control
Gross-margin performance
Inventory accuracy
On-shelf product availability
Shrinkage and stock-loss percentage
Fresh-food wastage and expiry levels
Manpower productivity and overtime control
Customer complaints and service standards
Checkout waiting times
Staff attendance and turnover
Store cleanliness and merchandising standards
Audit and compliance results
Food-safety and workplace-safety performance
Successful execution of promotions and seasonal campaigns
Requirements
Education
Diploma or Degree in Retail Management, Business Administration, Operations Management, or a related discipline.
Experience
Substantial experience in
supermarket, hypermarket, grocery, FMCG, or high-volume retail operations
.
Proven experience managing supermarket/store operations and frontline employees.
Strong knowledge of inventory management, stock replenishment, shrinkage control, merchandising, customer service, and manpower deployment.
Experience managing fresh-food or perishable departments is highly advantageous.
Previous supervisory or managerial experience in a high-volume retail environment is required.
Critical Competencies
The successful candidate should possess:
Strong supermarket and retail operations knowledge
Strong leadership and people-management capability
Commercial and operational awareness
Strong inventory and shrinkage-control knowledge
Ability to manage large frontline teams
Strong problem-solving and decision-making skills
Customer-service orientation
Ability to analyse sales and operational data
Strong planning and manpower-management ability
Cost and productivity awareness
Ability to manage multiple operational priorities simultaneously
Ability to remain effective under pressure
High level of accountability and attention to detail
Strong communication and interdepartmental coordination skills
Hands-on leadership style with strong store-floor presence
Authority & Accountability
The Retail Operations Manager is expected to have
direct operational control and accountability for the supermarket's daily retail activities
within the authority delegated by senior management.
The incumbent must take immediate action on operational issues affecting
sales, customers, manpower, inventory, food safety, shrinkage, security, or business continuity
, while promptly escalating significant matters to senior management.
The Retail Operations Manager is accountable not merely for supervising employees, but for ensuring that the supermarket consistently achieves the required
commercial, operational, customer-service, safety, and compliance standards
.
Critical Nature of the Position
The Retail Operations Manager is a
key management position essential to the supermarket's daily business continuity and commercial performance
.
Failure to effectively manage this function may directly result in
sales losses, stock shortages, excessive wastage, inventory shrinkage, manpower inefficiency, customer complaints, poor service standards, food-safety risks, compliance failures, and reduced profitability
.
The position therefore requires an experienced and highly accountable manager capable of maintaining effective control over the supermarket's
people, inventory, customers, operational processes, costs, and overall store performance
.
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.
Learn More