Full Time Customer Services Officer Jobs, in Ren Wellness Retreat Selangor - Maukerja

Company Overview

REN Wellness Retreat (by ERMS Berhad - a subsidiary of IJM Land), is a one-of-a-kind integrated Hospitality, Health and Wellness destination anchored Traditional & Complementary Medicine aspiring to enrich people’s lives in every way. REN aims to provide a luxurious nurturing haven for all, from Business Travelers to Holiday Makers, Athletes and Families.

Job Responsibilities

• Greet and welcome guests upon arrival with a friendly demeanor.

• Serve as the primary point of contact for guest inquiries via phone, email, chat, and in-person.

• Provide accurate information about services, amenities, policies, and local attractions.

• Proactively address and resolve guest concerns, complaints, or special requests with empathy, efficiency, and creativity.

• Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest service.

• Assist with administrative tasks as needed, such as filing and emailing.

Job Requirements

• At least SPM holder.

• Previous experience in customer services is preferred but not required.

• Wellness/Hospitality/Healthcare working background is an added advantage.

• MUST be able to work on morning & afternoon shift basis, and on public holidays and weekends.

• 5 working days per week.

• Good communication skills in Bahasa Malaysia and English. Additional speaking language or dialect is an added benefit.

• Great problem-solving and conflict-resolution abilities.