Company Overview
HomeUnited Repair Service, established since 1980 in Singapore, specializes in home appliance repairs including autogates, wine chillers, heaters, plumbing, and electrical problems. We focus on customized solutions and empower staff with self-management and profit sharing.
Job Summary
Home Appliance Repair Outsource Technicians independently manage daily repair jobs using the HomeUnited Portal, communicate with customers, provide quotations, execute repairs, and handle payments and invoicing onsite.
Responsibilities
Use the HomeUnited Portal to communicate operational updates with customers and office staff
Verify job details on the portal and confirm accuracy with customer service to prevent errors
Manage daily job orders independently while coordinating with Senior Technicians for online support
Share Google/Waze map routes with customers to notify them when en route
Inspect appliances, provide accurate repair quotations, and perform repairs efficiently
Operate HomeUnited Field Management software on mobile devices after training
Collect payments securely via PayNow or PayLah
Issue invoices onsite and send them to customers via WhatsApp promptly
Use own transport to travel to job sites, operating similarly to a Grab system
Ensure all job orders are completed fully or follow up on parts, products, or customer complaints as needed
Required competencies and certifications
Must have own transport to travel independently to job sites
Preferred competencies and qualifications
Positive, can-do attitude with ability to work independently
Willingness to learn and operate with an entrepreneurial mindset
Ability to work well in a team and maintain good housekeeping standards on every job
Other Information
Benefits
Profit sharing with 60% to technician and 40% to HomeUnited after costs
Flexible annual leave based on personal preference
Subcontractor system for outsource technicians
Training provided with opportunities to apply for PUB Gas and Plumbing licenses
Independent work environment with no discrimination culture
Who We Are
We love what we do and it shows. With more than 44 years of experience in the field since 1980, we know our industry like the back of our hands. There’s no challenge too big or too small, and we dedicate our utmost energy to every repair we take on.
Strategies & Plans
Every customer is unique. That’s why we customize every one of our plans to fit your needs exactly. Whether it’s a small strategy or a comprehensive effort, we’ll sit down with you, listen to customers requests, and prepare a customized plan. We help solve Specialist items like Autogate & Wine Chillers, Heater, Appliance. Plumbing and Electrical Problems.
Business Culture:
We Believe in self motivation, self discipline and self satisfying individual that will join us to achieve the business motto for SELF MANAGEMENT thereby having freedom of ideas, contribution and Work life Balance for the ultimate desire for freedom, happiness and Belonging into Co-operative Ownership of the Business.
Every staffs will be given equal opportunities for a share of the business bridging the gap of Employee Employer for Empowerment of Free will and Financial Freedom.
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