About WhiteCoat
WhiteCoat is a Singapore-headquartered omnichannel provider of integrated health and wellness services that serves as the first and single touchpoint for all care needs in Southeast Asia.
Since launching in 2018, WhiteCoat’s digital platform powers a wide range of services including tele- and in-person consultations, as well as medication fulfilment and diagnostic testing, across primary, specialist and allied care. With a focus on the B2B space, WhiteCoat has forged strategic partnerships with the region’s leading insurers, corporates and care providers, to provide accessible and affordable high-quality care to its users.
The Group currently has offices in Singapore, Indonesia, Malaysia and Vietnam. For more information on WhiteCoat, please visit *************
What you will be doing
Are you independent, self-motivated, and passionate about healthcare? We are seeking an Account Management Assistant to join our Singapore Account Management team and support smooth clinical and administrative operations.
On a day-to-day basis, this means you will:
Administrative Support: Provide admin support to the Account Management team, including data entry and documentation
Report Processing: Review of health screening reports in line with internal SOPs
Clinical Workflow: Flag abnormal findings and initiate follow-ups
Patient Outreach: Contact patients via email and phone for follow-up care
Data Management: Maintain accurate records using Microsoft Excel and internal systems
Account and Events Support: Assist Account Managers with the preparation of data reports, event materials and presentations for clients
Stakeholder Communication: Handle communications such as emails and follow-ups with internal teams and external stakeholders
Operational Support: Perform routine administrative tasks and other ad-hoc duties as required
What we are looking for
Required:
Self-motivated, proactive and able to work independently with a strong sense of ownership
Strong organisational and communication skills
Detail-oriented, reliable, and able to handle patient data with confidentiality
Proficiency in Microsoft Excel, Word, and email tools
Willingness to support ad-hoc onsite events
Good to have:
Experience in healthcare of admin support is a plus
WhiteCoat is an on-demand virtual platform offering telemedicine and tele-treatment consultations. With a team of dedicated doctors, we are committed to providing patients with accessible, affordable and appropriate healthcare ranging from diagnosis and treatment to delivery of medication.