Full Time Field Service Manager (Regional) Jobs, Salary up to SGD 7,000 in EW ELITE SEARCH PTE. LTD. Central Region (Singapore) - Maukerja

Key Responsibilities

• Team Leadership: Manage, mentor, and schedule a team of site-based and regional Field Service Engineers (FSEs) to ensure 24/7 fab support coverage.
• Escalation Management: Serve as the primary point of contact for critical technical issues; coordinate with R&D, manufacturing, and customer fab management to resolve tool downs swiftly.
• Operations & KPIs: Drive key performance indicators including Mean Time to Repair (MTTR), Mean Time Between Failures (MTBF), and customer satisfaction scores.
• Project Delivery: Oversee complex tool installations, qualifications, retrofits, and software/hardware upgrades at customer sites.
• Account Strategy: Partner with sales and product managers to identify customer pain points, negotiate service level agreements (SLAs), and promote service contract renewals.

Required Qualifications

• Education: Degree in Engineering, Electronics, Physics, or equivalent technical/military experience.
• Experience: 5+ years supporting capital equipment in a semiconductor fab environment, with 2+ years in a supervisory or management role.
• Technical Knowledge: Strong understanding of semiconductor manufacturing processes and complex mechatronic/optical systems (e.g., lithography, etch, CVD, die-bonding, or inspection tools).