Full Time Customer Service - Telemarketing Executive Jobs, Salary up to MYR 2,500 in ANSA Digital SDN BHD Federal Territory - Maukerja

Job Type: Full-time
Working Arrangement: Shift-based (Morning / Afternoon / Night)
Location: Kuala Lumpur, Malaysia

About the Role

We are looking for a Customer Service & Telemarketing Executive to join our team. This role combines customer service, outbound telemarketing and lead follow-up, with a strong focus on providing a positive customer experience while supporting customer registration and conversion.

The ideal candidate is confident communicating with customers through multiple channels, comfortable making outbound calls, and able to work in a target-driven environment.

Key Responsibilities

Customer Service

• Handle incoming enquiries through telephone calls, WhatsApp, email and other communication channels.
• Provide accurate information on products, services, pricing and procedures.
• Assist customers with registration, payment and account-related enquiries.
• Attend to customer complaints and escalate complex matters to the relevant team.
• Maintain professional, friendly and responsive communication with customers.

Telemarketing & Outbound Calls

• Make outbound calls to assigned leads and prospects.
• Introduce and explain relevant products and services to potential customers.
• Understand customer needs and provide suitable information or solutions.
• Follow up with interested customers through the registration and payment process.
• Work towards daily and monthly call, contact and conversion targets.

Lead Follow-Up & Management

• Follow up on leads received through Business Development, website enquiries, calls, emails and other channels.
• Prioritise hot and warm leads for timely follow-up.
• Ensure assigned leads are properly followed up and not left unattended.
• Maintain accurate and timely updates of lead status and follow-up activities in the CRM/system.

Customer & Sales Support

• Assist customers throughout the registration and payment process.
• Coordinate with relevant internal teams to resolve customer-related matters.
• Ensure customer information and transactions are properly recorded.
• Support promotional campaigns and sales activities when required.
• Perform other duties related to customer service and sales support as assigned.

Requirements

• Minimum 1–2 years of experience in Customer Service, Telemarketing, Telesales, Call Centre or a similar role.
• Good communication skills in Bahasa Malaysia and English.
• Confident and comfortable communicating with customers over the phone.
• Comfortable handling both inbound enquiries and outbound calls.
• Able to work in a KPI- and target-driven environment.
• Comfortable using WhatsApp, email, CRM systems and basic computer applications.
• Willing to work on a rotating shift basis, including morning, afternoon and night shifts.
• Able to work independently as well as part of a team.
• Good telephone etiquette, interpersonal and problem-solving skills.
• Positive attitude, customer-oriented and self-motivated.

Preferred Qualifications

Candidates with experience in any of the following will have an added advantage:

• Call centre operations
• Telemarketing / telesales
• Customer service
• Lead generation or lead follow-up
• Sales conversion
• CRM systems
• Handling high-volume customer enquiries

What We’re Looking For

We are looking for someone who is customer-focused, communicative and results-oriented, with the confidence to engage customers both inbound and outbound.

If you enjoy interacting with people, working towards measurable targets and turning enquiries into successful customer engagements, we would like to hear from you.

Pay: RM2,000.00 - RM2,500.00 per month

Work Location: In person