- Singapore
Full Time Deputy Service Delivery Director (HR System- Payroll System) Jobs, Salary up to SGD 15,000 in DADACONSULTANTS PTE. LTD. - Maukerja
Deputy Service Delivery Director (HR System- Payroll System)
DADACONSULTANTS PTE. LTD.
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Job Description
Responsibilities
About the Role
Our client is a well-established, global HR technology and payroll outsourcing company headquartered in Singapore, with a presence spanning over 50 offices worldwide and serving businesses across more than 170 countries. They offer a comprehensive suite of cloud-based HR and payroll solutions, including multi-country payroll outsourcing and Employer of Record (EOR) services, backed by proprietary analytics capabilities. Due to a planned leadership transition, they are seeking a
Deputy Service Delivery Director
to join their Singapore-based leadership team and co-lead regional service operations across Asia Pacific. This is a high-impact succession role, offering a structured pathway to full ownership of the Service Delivery function within approximately 12 months.
Key Responsibilities
Oversee the end-to-end delivery of
multi-country payroll
, EOR, and HR outsourcing services across regional client portfolios, ensuring accuracy, timeliness, and regulatory compliance
Lead, develop, and inspire Service Delivery managers and cross-country teams, fostering a high-performance, client-centric culture while planning capacity in line with business growth
Own and manage service KPIs and SLAs — including payroll accuracy, on-time delivery, client satisfaction, and retention — monitoring performance trends and driving corrective actions where required
Serve as the senior escalation point for key client accounts, conducting regular strategic service reviews to strengthen relationships, resolve issues, and support account retention and growth
Drive
operational excellence
by standardising processes, enhancing internal controls and risk frameworks, and leveraging HR technology and automation tools to improve scalability and efficiency
Ensure ongoing compliance with local employment, tax, and social security regulations across multiple markets, and actively manage the performance of in-country partners and vendors
Collaborate cross-functionally with Project Management, Sales, Product, and Finance teams on implementation-to-operations handovers, cost-to-serve analysis, and new service development
Manage the function's budget and service margins, and work closely with the Head of Service Delivery on a structured leadership transition, progressively assuming full accountability for the Service Delivery function
Requirements
Bachelor's degree in Human Resources, Business, Accounting, Finance, or a related discipline
At least 12 years of experience in
payroll outsourcing
, EOR, HR outsourcing, or shared services, with a minimum of 5 years leading regional, multi-country teams
In-depth knowledge of multi-country payroll operations and employment compliance across Asia Pacific; broader global exposure
(is a bonus)
Demonstrated track record of managing service operations at scale against SLAs and KPIs, with hands-on experience overseeing budgets or cost-to-serve metrics
Strong people leadership capabilities, including experience managing managers and leading geographically dispersed teams across multiple time zones
Excellent
client relationship management
and senior stakeholder engagement skills, with confidence navigating complex escalations
Experience with process improvement methodologies such as Lean or Six Sigma, or with payroll technology and automation platforms
(is a bonus)
If you are passionate about technology and meet the above requirements, please don't hesitate to apply. Please note that only shortlisted candidates will be contacted. Appreciate your understanding. Data provided is for recruitment purposes only.
Dada Consultants Pte Ltd
Website:
*************
EA License No.: 18S9037
Business Registration Number: 201735941W
Do you still think the boutique agency cannot advanced your own tech recruitment career?
Are you considering to change your career path from big agency to enjoy the best commission structure and working with best in class tech clients in Singapore?
Join US!
We are the Singapore based technology recruitment agency and specialised in providing talent solution for internet and technology industry. Our client portfolio are including the global internet technology giants, technology MNC and Tech startup. Whatever technology clients you are think of? Yes we do have!
Due to confidence and client demand in Singapore, we're looking for an experienced tech recruitment Consultant to join our team to service our clients across Asia Pacific.
In this role you'll help our clients identify & hire talent people not only with the right skills and experience, but also the right motivational and cultural fit - people who'll stay and perform.
Our client is a well-established, global HR technology and payroll outsourcing company headquartered in Singapore, with a presence spanning over 50 offices worldwide and serving businesses across more than 170 countries. They offer a comprehensive suite of cloud-based HR and payroll solutions, including multi-country payroll outsourcing and Employer of Record (EOR) services, backed by proprietary analytics capabilities. Due to a planned leadership transition, they are seeking a
Deputy Service Delivery Director
to join their Singapore-based leadership team and co-lead regional service operations across Asia Pacific. This is a high-impact succession role, offering a structured pathway to full ownership of the Service Delivery function within approximately 12 months.
Key Responsibilities
Oversee the end-to-end delivery of
multi-country payroll
, EOR, and HR outsourcing services across regional client portfolios, ensuring accuracy, timeliness, and regulatory compliance
Lead, develop, and inspire Service Delivery managers and cross-country teams, fostering a high-performance, client-centric culture while planning capacity in line with business growth
Own and manage service KPIs and SLAs — including payroll accuracy, on-time delivery, client satisfaction, and retention — monitoring performance trends and driving corrective actions where required
Serve as the senior escalation point for key client accounts, conducting regular strategic service reviews to strengthen relationships, resolve issues, and support account retention and growth
Drive
operational excellence
by standardising processes, enhancing internal controls and risk frameworks, and leveraging HR technology and automation tools to improve scalability and efficiency
Ensure ongoing compliance with local employment, tax, and social security regulations across multiple markets, and actively manage the performance of in-country partners and vendors
Collaborate cross-functionally with Project Management, Sales, Product, and Finance teams on implementation-to-operations handovers, cost-to-serve analysis, and new service development
Manage the function's budget and service margins, and work closely with the Head of Service Delivery on a structured leadership transition, progressively assuming full accountability for the Service Delivery function
Requirements
Bachelor's degree in Human Resources, Business, Accounting, Finance, or a related discipline
At least 12 years of experience in
payroll outsourcing
, EOR, HR outsourcing, or shared services, with a minimum of 5 years leading regional, multi-country teams
In-depth knowledge of multi-country payroll operations and employment compliance across Asia Pacific; broader global exposure
(is a bonus)
Demonstrated track record of managing service operations at scale against SLAs and KPIs, with hands-on experience overseeing budgets or cost-to-serve metrics
Strong people leadership capabilities, including experience managing managers and leading geographically dispersed teams across multiple time zones
Excellent
client relationship management
and senior stakeholder engagement skills, with confidence navigating complex escalations
Experience with process improvement methodologies such as Lean or Six Sigma, or with payroll technology and automation platforms
(is a bonus)
If you are passionate about technology and meet the above requirements, please don't hesitate to apply. Please note that only shortlisted candidates will be contacted. Appreciate your understanding. Data provided is for recruitment purposes only.
Dada Consultants Pte Ltd
Website:
*************
EA License No.: 18S9037
Business Registration Number: 201735941W
Do you still think the boutique agency cannot advanced your own tech recruitment career?
Are you considering to change your career path from big agency to enjoy the best commission structure and working with best in class tech clients in Singapore?
Join US!
We are the Singapore based technology recruitment agency and specialised in providing talent solution for internet and technology industry. Our client portfolio are including the global internet technology giants, technology MNC and Tech startup. Whatever technology clients you are think of? Yes we do have!
Due to confidence and client demand in Singapore, we're looking for an experienced tech recruitment Consultant to join our team to service our clients across Asia Pacific.
In this role you'll help our clients identify & hire talent people not only with the right skills and experience, but also the right motivational and cultural fit - people who'll stay and perform.
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