Full Time E-Commerce - Business Intelligence Specialist Jobs, Salary up to MYR 5,500 in Dirran Organic Selangor - Maukerja

Dirran Organic is seeking a data-driven, experienced E-Commerce & Business Intelligence Specialist to manage and optimize our digital retail presence across Shopify, Shopee, Lazada, and TikTok Shop.

In this role, you will do more than just manage store operations. You will act as the analytical backbone of our e-commerce business—using data analysis, commercial strategy, and performance optimization to increase sales, improve profitability, enhance customer acquisition and retention, and drive sustainable growth.

Key Responsibilities

• Store & Operations Management: Oversee end-to-end operations across Shopify, Shopee, Lazada, and TikTok Shop, including product listings, catalog management, pricing, promotions, vouchers, bundles, and campaigns.
• Performance Monitoring & Analytics: Track daily sales, revenue, conversion rates, Average Order Value (AOV), traffic, and customer behavior. Answer critical questions like Why did sales drop this month? or Which marketplace is performing best and why?
• Paid Advertising & Campaign Optimization: Plan, execute, and monitor paid performance campaigns (Shopee Ads, TikTok Shop Ads, etc.), closely tracking KPIs such as ROAS, ROI, CPC, CTR, and CPA.
• Data-Driven Growth Strategies: Develop and execute strategies to boost conversion rates, AOV, repeat purchases, and customer lifetime value (LTV).
• Inventory & Demand Forecasting: Track stock levels to identify stock-out risks, slow-moving inventory, and shifting consumer demand trends.
• Reporting & Dashboards: Prepare comprehensive daily, weekly, and monthly business performance reports, translating raw data into clear, actionable recommendations for management.
• Cross-Functional Collaboration: Work closely with marketing, content, retail, influencer, affiliate, and management teams to align on upcoming promotional campaigns and seasonal strategies.
• Competitive Intelligence: Monitor competitor pricing, product positioning, search performance, SEO rankings, and broader marketplace trends.

Requirements & Qualifications

• Education: Bachelor’s degree in E-Commerce, Business Administration, Data Analytics, Marketing, Information Technology, or a similar relevant field.
• Experience: Minimum of 3+ years of hands-on experience in e-commerce, digital commerce, business analytics, or a closely related field.

Business Intelligence & Analytics Skills:

• Advanced proficiency in Excel / Google Sheets (Pivot Tables, XLOOKUP/VLOOKUP, complex formulas, and data visualization).
• Strong experience with Business Intelligence tools (e.g., Power BI) and Google Analytics (GA4).
• Proven ability in sales forecasting, KPI analysis, customer behavior tracking, and profitability/ROI analysis.

E-Commerce Platform Expertise:

• Shopify: Store management, Shopify Analytics, conversion rate optimization, and app integrations.
• Shopee & Lazada: Seller Centre management, marketplace advertising, campaigns, and search optimization.
• TikTok Shop: Product listings, LIVE commerce integration, affiliate management, and GMV analysis.
• Soft Skills: Excellent problem-solving abilities, strong communication skills, and a proactive mindset toward translating complex data into simple business actions.

Pay: RM3,500.00 - RM5,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Application Question(s):

• Which of our required platforms (Shopify, Shopee, Lazada, TikTok Shop) have you managed hands-on, and for how long?
• On a scale of 1-10, how would you rate your proficiency in Power BI and Advanced Excel/Google Sheets (e.g., XLOOKUP, Pivot Tables)? Please give a brief example of how you used them.
• If traffic is stable but sales and conversion rates drop by 20% over a week, what is your first step to diagnose the issue?
• What is your typical approach to managing and optimizing ROAS on marketplace ad platforms like Shopee Ads or TikTok Shop Ads?

Work Location: In person