Full Time Guest Relations Officer Jobs, Salary up to SGD 2,800 in SENTOSA BEACH RESORT PTE LTD Central Region (Singapore) - Maukerja

Shangri-La Rasa Sentosa, Singapore

We are looking for a

Guest Relations Officer

to join our team!

As a Guest Relations Officer at Shangri-La Rasa Sentosa, you will deliver professional and timely guest services to create memorable experiences and support smooth Guest Relations operations at our international beachfront resort.

As the

Guest Relations Officer

, we rely on you to:
Respond promptly and professionally to all guest requests to ensure high guestsatisfaction

Manage guest check-in and check-out processes accurately to maintain efficientfront desk operations

Communicate clearly and engage effectively with international and domestic guests to enhance guest relations

Support daily Guest Relations operations to maintain smooth and efficient service delivery

Apply knowledge of guest loyalty programs to assist guests and contribute toloyalty score improvements

Collaborate with team members to create a welcoming and memorable hotel experience for all guests

We are looking for someone who:
Experience in hospitality, preferably within hotel or resort environments

Exposure to guest loyalty programs and their administration

Ability to work flexible shifts including weekends and Public holiday

Strong communication and guest engagement skills developed through interaction with diverse international and domestic travellers

We Offer

5-day work week

Learning and Development opportunities for career development

Medical and insurance coverage

Special employee discount within Shangri-La Group

Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!

Shangri-La Rasa Sentosa, Singapore

At Shangri-La Group we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Just 15 minutes from the city, Shangri-La Rasa Sentosa, Singapore is the country’s only beachfront resort, offering 454 guest rooms and suites, each with a private balcony or terrace boasting views of the sea or lush greenery. The resort delivers exceptional service, creating the ideal island retreat for guests to unwind and enjoy a range of experiences, including sea sports on the private beach, fun-filled activities for all ages, indulgent spa treatments, and delightful beachside dining.