Full Time Plantation Account Manager - Consultant Jobs, in IRGA - DIGITAL | ADVISORY Federal Territory - Maukerja

Role Overview:

We are looking for an experienced Plantation Account Manager / Consultant with strong hands-on experience in oil palm plantation management and a genuine interest in technology. The role is responsible for managing existing plantation customers, understanding their operational requirements, leading software implementation and customer support, and working closely with the sales team as a Plantation Subject Matter Expert (SME). The role bridges plantation operations and technology, turning real-world estate requirements into practical digital solutions. 

Key Responsibilities:

1. Customer & Account Management

• Manage and maintain strong relationships with existing plantation customers.
• Act as the primary point of contact for assigned customers.
• Understand customer operations, challenges, priorities and business requirements.
• Conduct regular customer meetings and operational reviews.
• Identify opportunities to improve adoption and satisfaction, and to offer additional products, modules and services.

2. Requirements Gathering & Plantation Advisory

• Visit estates and work directly with plantation management and operational teams.
• Gather, document and analyse requirements from existing and prospective customers.
• Understand current plantation workflows, SOPs, processes and reporting requirements.
• Translate plantation requirements into clear functional requirements for the technology/product team.
• Advise customers on practical process improvements through digitalisation and technology.

3. Project Implementation

• Lead and coordinate plantation software implementations on-site, ensuring agreed deliverables are achieved.
• Configure systems according to customer requirements.
• Coordinate user training, testing, data preparation, system deployment and go-live activities.
• Work closely with technical and product teams to resolve implementation issues.
• Support post-implementation adoption and continuous improvement. 

4. Customer Support

• Lead first-level customer support, on-site where required, for plantation operational and system issues.
• Coordinate with technical teams where software or technical intervention is required.
• Track and follow up on customer issues until resolution.
• Identify recurring issues and recommend improvements to products, processes or training.

5. Sales & Business Development Support

• Support the sales team as the Oil Palm Plantation SME in proposals and sales engagements.
• Deliver plantation-focused presentations, demonstrations and product trials, explaining practical operational benefits.
• Support pre-sales requirements gathering, solution design, site assessments and proof-ofconcept projects.

6. Plantation Subject Matter Expertise

• Apply practical knowledge of oil palm plantation management to customer engagements.
• Understand plantation SOPs and estate operations, including harvesting and evacuation, manuring, spraying, field upkeep, labour, materials, contractors, costs and budgets, productivity, and estate reporting and performance. 

Requirements:

Education

• Diploma or Degree in Agriculture, Plantation Management, Agribusiness or a related field. Plantation Experience
• Minimum 2 years' experience as an Estate Manager, Senior Assistant Manager, Senior Manager or equivalent within an oil palm plantation.
• Strong practical knowledge of oil palm plantation operations, SOPs, labour, materials and operational costs.

Technology & Digital Skills

• Technology savvy, with a strong interest in how digital tools can improve plantation operations.
• Comfortable learning and using enterprise software, mobile applications, dashboards and digital tools.
• Experience with plantation management software, ERP, GIS, IoT, data analytics or similar technology would be an advantage.

Travel & On-Site Requirements

• Must be willing and able to travel extensively to plantation estates throughout Malaysia, Indonesia and, where required, overseas.
• Must be willing to stay at plantation estates when required for implementation, advisory, training, troubleshooting or customer support.
• Comfortable working independently in estate and field environments. 

Key Skills & Attributes

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills, from field personnel and estate managers to senior management and technology teams.
• Able to work independently and take ownership of customer issues and projects.
• Good presentation, training and demonstration skills.
• Strong leadership and management skills, with the ability to coordinate and motivate cross-functional teams (support, sales, product and customers) and drive projects to completion.
• Organised, proactive and results oriented.

What Success Looks Like

The successful candidate will become a trusted link between plantation operations and technology, helping customers:

• Digitise and improve plantation processes.
• Successfully implement and adopt the company's solutions.
• Resolve operational and system issues effectively. • Improve visibility of estate performance, costs, labour and productivity.
• Identify opportunities where technology, data and AI can improve plantation management.

This is a hands-on role for someone who understands plantations from the ground up and wants to use technology to transform the way plantations are managed. 

Employment Type: Full-Time

Location: Bukit Damansara, Kuala Lumpur

Salary Range: RM5,000.00 to RM7,000.00 per month