Full Time Front Desk - Customer Service Executive Jobs, Salary up to SGD 2,200 in HEBE LAB PTE. LTD. Islandwide (Singapore) - Maukerja

About IBHSKIN
IBHSKIN is a Singapore skincare clinic founded in 2012, with two outlets in Ang Mo Kio and Tiong Bahru. We're best known for our underarm whitening treatments, and we also offer hair removal and pore therapy. Many of our clients come to us about concerns they feel self-conscious about, so every visit should feel comfortable, private and professional.

The Role
You'll run the front desk and be the first person our clients meet, in person, on the phone and on chat. You'll manage bookings, look after walk-ins, answer enquiries and call people who signed up for our promotions to help them book their first visit. You'll also guide our front desk intern day to day.

What You'll Do
- Welcome clients, check them in and look after them discreetly from arrival to checkout
- Manage appointments across phone, WhatsApp, Instagram DMs and walk-ins, and keep therapist schedules organised
- Call people who signed up for our promotions but haven't booked yet, answer their questions and help them find a time that works
- Answer questions about our treatments, pricing and policies clearly and accurately
- Process payments, issue receipts and explain our payment terms
- Keep client records and booking notes up to date
- Send appointment reminders and follow up on no-shows to reschedule
- Handle feedback and complaints calmly, and escalate to management when needed
- Guide and support the front desk intern
- Keep reception presentable, and help with stock checks and daily opening and closing

What We're Looking For
- No prior experience needed. We value a positive attitude and willingness to learn, and full training is provided.
- Experience in customer service, front desk, retail, beauty or wellness is a plus
- Friendly, confident and comfortable speaking to people in person and on the phone
- Happy to make calls to leads throughout the day
- Organised and reliable, able to handle calls, messages and walk-ins at the same time
- Comfortable with WhatsApp Business, booking systems and basic computer tasks
- Discreet, patient and good at making people feel at ease

What We Offer
- Performance incentives on top of your basic salary
- Full training on our treatments and client care
- A close-knit, growing team with room to grow into senior front desk or clinic operations roles

Working Hours
- 5 days a week, with 2 off days a week (specific days to be discussed at the interview)
- Outlet opening hours: Weekdays 10:30am to 8:30pm, Weekends 9:00am to 7:30pm