DUTIES AND RESPONSIBILITIES
Order Fulfilment, Allocation, Replenishment and Consolidation
- Review and analyse trends and historical data for seasonal monthly PO orders
- Formulate allocation plans for normal and peak trading periods for new launches and best sellers based on store profiles
- Ensure all orders are fulfilled in a timely manner to meet launch dates
- Prepare weekly replenishments to all sales points at optimum store stock capacity within given timelines
- Liaise with retail operations and logistics teams on all deliveries to points of sale
- Conduct weekly reviews of sales and stock availability and perform bi-monthly consolidations
- Share weekly updates with store teams on upcoming item launches and focus items for the week
- Actively participate in monthly retail meetings
- Proactively create and review allocation/sales reporting templates to optimize processes and capture/provide accurate data
Merchandising
- Conduct quarterly store visits, manage feedback from stores using feedback templates, and share insights with Retail Operations and regional Merchandising teams
- Ensure SG assortment plan is updated based on regional model master
- Consolidate feedback from Retail Operations team for HQ feedback submissions and pre-PO placements
- Manage end-to-end aged stock disposal in collaboration with planning, operations, finance and warehouse teams for past season products
- Collaborate with Visual Merchandising and Store Planning & Design teams to initiate and implement changes to merchandise layouts to maximize SKU and space productivity for SG stores
- Provide assortment SKU plans for store renovations and new openings
Seasonal Changeover and New Collection Launch
- Ensure marketing stocks are fulfilled and launched in a timely manner for Visual Merchandising and store changeovers
- Coordinate and inform Retail Operations and Visual Merchandising teams on launch plans
- Liaise with Retail Operations team on SKU and stock capacity and initiate stock movements (returns/transfers)
- Conduct seasonal product introductions in partnership with retail trainers and prepare training materials
Markdown Operation
- Plan and ensure markdown alignment with company markdown policy and ensure POS system reflects approved markdown rates accordingly
- Align with Retail Operations team on the percentage of full-priced and markdown merchandise in stores
- Allocate markdown stocks to sales points to meet stores' targeted revenue and stock capacity while phasing out stocks from full-price stores
- Prepare monthly aging inventory reports by categories and develop aged stock liquidation plans
Stocktake
- Plan and participate in stocktakes with Retail Operations team and ensure replenishment to sales points is not disrupted
- Liaise with Logistics team on deliveries to sales points during stocktake periods
- Liaise with Retail Operations and Finance departments on adjustments in backend and POS systems
E-Commerce/Digital Team
- Upload monthly activations and deactivations (if required) to ensure online collections are aligned with stores
- Manage product catalogues prior to each new season to ensure information accuracy
- Engage and support customer enquiries/requests from 3rd party vendors regarding product availability and product specifications
- Provide updates on new launches in monthly meetings
REQUIRED SKILLS & EXPERIENCE
- Tertiary education; Diploma in Retail Management is preferred
- Minimum 5-7 years of relevant working experience in a multi-channel retail environment, with experience in stock control, merchandising, or stock allocation
- Good command of written and spoken English
- Passion for fashion
- Knowledge of relevant systems and applications such as CEGID/NetSuite is preferred
- Highly numerate with strong data analytical skills to identify trends and spot problems
- Strong proficiency in Microsoft Excel