Full Time Duty Manager Jobs, in Kris Business Hub Federal Territory - Maukerja

Key Responsibilities

• Lead and supervise all controllers during the shift to ensure safe, compliant, and efficient flight handling.
• Oversee and manage staff rostering and flight assignments to ensure optimal coverage and smooth daily operations.
• Monitor and follow up on emails and communications received in the operational mailbox, ensuring timely action is taken and all relevant queries are addressed.
• Act as the primary escalation point for operational or safety related issues, providing guidance or direct intervention as needed.
• Oversee execution of the shift plan, including real-time monitoring of flight loads, staff deployment, and completion of critical operational checklists.
• Ensure all load control activities comply with safety regulations, manuals, and company requirements.
• Liaise and coordinate with operations control, stations, cargo, flight operations and other stakeholders to optimize turnaround and manage irregular operations.
• Monitor performance metrics (e.g., loadsheet accuracy, on-time performance, incident rates) and report anomalies or trends to management.
• Lead shift briefings/debriefings, providing operational updates, lessons learned, and communicating company directives.
• Drive continuous improvement initiatives by identifying operational gaps or risks and implementing corrective or preventive measures during or after shift.
• Support training and professional development of controllers; provide feedback and coaching as needed.
• Ensure all safety and security incidents, irregularities, or deviations are reported, escalated, and followed up in accordance with SOPs.
• Maintain accurate shift logs and handover notes for seamless transition between duty managers.
• Serve as onsite crisis coordinator for emergency situations, executing the Business Continuity Plan as required.
• Perform any other necessary duties as assigned by CLC management to support operational goals and performance.

Requirements

• Diploma/Degree in any technical discipline
• At least 5 years of experience in load control, with min. 3 years of experience as a duty manager / in a lead role within a load control unit
• Certifications in Weight & Balance and Dangerous Goods Regulations would be advantageous
• Strong numerical and analytical skills
• Critical and logical mindset with strong attention to details
• Ability to multitask in a dynamic environment
• Proficient in written and spoken English
• This is a position that requires the successful candidate to work rotating shifts