Part Time IKEA Tampines - Customer Relations Officer, Easy Buying (Part-Time) Jobs, Salary up to SGD 13.5 in IKEA Tampines North-east Region (Singapore) - Maukerja

You help to build and retain a long-lasting relationship with new and existing customers in a multichannel retail environment by valuing and fulfilling customer needs and expectations. You ensure customers receive great service and a positive experience, encouraging them to return to IKEA because of the excellent support they received. You also play a key role in handling customer issues efficiently and with empathy.

Your assignment

To provide resolutions towards customer enquiries and complaints by processing exchange and returns claims, refunds, IKEA Family Member Card issues, home delivery and other related customers enquiries
Manage enquiries from both walk-in and phone-in customers, ensuring timely assistance and effective service recovery.
Handle back-office duties such as case management, data reporting, and managing daily operational processes, while working with internal teams to coordinate follow-ups and provide effective customer recovery support.
Support the team by being multi-skilled and assisting in other functions within the Customer Relations Department.

Your profile

Minimum 1 to 2 years of working experience in a fast-paced customer service environment
Able to problem-solve effectively, think actively, and respond quickly in dynamic situations
Ability to take initiative, solution-oriented and make well-considered decisions
Demonstrates strong resilience and is a good team player
Passionate about customer service and embodies a warm and engaging personality
Analytical with strong interpersonal and communication skills
Able to commit to working on retail shifts, including weekends and public holidays