Change people's lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives.
About the Role
The Lead Specialist Customer Software V&V Engineer is responsible for designing, developing, and delivering advanced test automation, verification, and validation solutions for customer software products. This role combines software engineering, test automation, quality engineering, and AI-enabled development practices to improve product quality, delivery speed, and engineering efficiency across complex and regulated environments.
The position requires strong hands-on expertise in automation architecture, software testing, and verification and validation (V&V), with the ability to leverage AI tools and agentic workflows to enhance engineering productivity while maintaining compliance and quality standards.
Key Responsibilities
Automation Engineering & Software Development
- Design, develop, and maintain scalable automation frameworks, testing tools, and internal utilities across mobile, desktop, services, and cloud-based platforms, while contributing across application, frontend, backend, and infrastructure layers as required.
- Build reusable, maintainable, and production-ready solutions that improve engineering efficiency, test coverage, and software quality throughout the development lifecycle.
Verification, Validation & Quality Engineering
- Establish and execute test strategies that ensure appropriate verification, validation, traceability, and regulatory compliance across software products and releases.
- Develop and maintain auditable test assets, verification evidence, and reports while supporting both automated and manual testing activities to ensure product quality and successful delivery.
AI Enablement & Engineering Productivity
- Design and implement AI-enabled engineering solutions, including agentic workflows, MCP servers, VS Code extensions, skills, and context-engineering frameworks to improve development and testing effectiveness.
- Evaluate and govern the appropriate use of AI technologies by balancing productivity gains with compliance, reliability, security, and risk considerations.
- Create and support user-friendly internal tools that can be adopted by technical and non-technical stakeholders.
Technical Investigation & Platform Support
- Troubleshoot and diagnose issues using logs, traces, network captures, and device-level analysis while working across Windows, macOS, Linux, containers, virtual machines, and CI/CD environments.
- Support testing and deployment activities within enterprise environments involving VPNs, proxies, certificates, authentication systems, and other corporate infrastructure.
Required Qualifications & Experience
- Bachelor's Degree in Computer Science, Software Engineering, Information Technology, or a related discipline.
- 8-12 years of experience in software engineering, software testing, quality engineering, verification and validation (V&V), or test automation, with at least 5 years of experience designing and leading automation initiatives.
- Strong programming experience in Python and TypeScript/Node.js with the ability to rapidly learn new technologies and deliver production-quality solutions.
- Hands-on experience with modern automation frameworks such as Playwright, Appium, pytest, and API testing tools.
- Strong understanding of CI/CD pipelines, Git-based development practices, Docker, shell scripting, and enterprise software delivery processes.
- Experience with Agile delivery methodologies and tools such as Jira, Confluence, and GitLab.
- Solid understanding of networking concepts, REST APIs, WebSockets, certificates, authentication mechanisms, and system integration testing.
- Proven experience working in regulated environments with strong knowledge of test planning, requirements traceability, verification documentation, and quality management processes.
Preferred Qualifications
- Experience within medical device, healthcare, pharmaceutical, or other highly regulated industries.
- Knowledge of IEC 62304, ISO 13485, Design Controls, or equivalent software quality and regulatory standards.
- Experience with Jama, Windchill, and requirements traceability platforms.
- Working knowledge of Kotlin, Swift, C#/.NET; exposure to Rust or Ruby is advantageous.
- Experience with network analysis and troubleshooting tools such as Wireshark, Charles Proxy, mitmproxy, and tcpdump.
- Knowledge of Bluetooth Low Energy (BLE) communication, pairing, bonding, reconnection behaviour, and performance limitations.
- Familiarity with enterprise identity and security technologies including Active Directory, Kerberos, OAuth2, SSO, and credential management.
- Experience building AI-enabled developer tools, automation agents, custom extensions, or engineering productivity solutions.
What We Offer
- Be part of a global, mission-driven medical technology environment.
- A collaborative KL-based team with exposure to global stakeholders.
- Competitive compensation and benefits; professional development opportunities.
- Meaningful impact through audit readiness and system excellence.
Ready to make an impact in a global medical technology leader? Apply now and be part of our CMY team!