Full Time Application Support Engineer (6 Months) Jobs, Salary up to MYR 15,000 in Techsap ASP Federal Territory - Maukerja

• Own and manage the OPS queue across ServiceNow and shared mailboxes, ensuring timely triage and resolution of incidents and requests
• Troubleshoot, analyse, and resolve application and integration issues using existing documentation, runbooks, and knowledge bases
• Develop deep understanding of Loyalty and BPme ANZ systems, including upstream and downstream integrations
• Manage and drive the end‑to‑end incident lifecycle, including identification, resolution, communication, and closure of incidents
• Partner with SRE teams to conduct post‑incident reviews and contribute to root cause analysis and continuous improvement initiatives
• Monitor system health, proactively identify recurring issues, and drive actions to reduce incident frequency and improve stability
• Coordinate with external vendors to support planned releases, maintenance activities, and ensure smooth production deployments
• Produce and maintain operational reporting (daily, weekly, monthly) covering incidents, trends, and system performance
• Ensure adherence to incident management protocols, escalation procedures, and operational runbooks
• Act as a key point of contact for operational issues, collaborating with engineering, product, and business stakeholders

Remarks:

• Location:Bangsar South
• Working hour: (9am – 6pm) flexible in case incident happen outside working hour
• 6 Months Contract

Pay: From RM15,000.00 per month

Application Question(s):

• What is your notice period or availability to start?
• Are you comfortable with 6 months contract?
• Do you have hands-on experience in Application Support / Production Support / Service Operations?
• Do you have hands-on experience in supporting complex, customer facing applications, including mobile apps and integrated systems

Work Location: In person