- Paya Lebar Road Geylang Southeast (Singapore) Singapore
Full Time Client Experience Ambassador [CCP for Retail Professionals and Associates] Jobs, Salary up to SGD 4,200 in SODO CRYSTALS FOR LIFE PTE. LTD. Southeast (Singapore) - Maukerja
Client Experience Ambassador [CCP for Retail Professionals and Associates]
SODO CRYSTALS FOR LIFE PTE. LTD.
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Job Description
Responsibilities
Key Responsibilities
Client Experience & Customer Engagement (35%)
Welcome customers and create a warm, personalised retail experience.
Understand customers' interests and recommend suitable workshops, DIY experiences and crystal collections.
Explain workshop concepts, programmes and membership offerings confidently.
Build long-term relationships through excellent customer service.
Handle customer enquiries through walk-ins, WhatsApp, social media and phone calls.
Encourage customer participation in events, workshops and community activities.
Workshop Facilitation & Learning Experience (25%)
Assist in conducting DIY crystal workshops and experiential learning sessions.
Demonstrate workshop materials and guide participants through activities.
Ensure workshop spaces are prepared and maintained to provide a premium customer experience.
Support customer registration, attendance and post-workshop follow-up.
Gather participant feedback to continuously improve the learning experience.
Livestream & Digital Engagement (20%)
Support Facebook and social commerce livestreams.
Host selected livestream segments confidently.
Demonstrate products and engage viewers during live sessions.
Respond to customer questions in real time.
Assist with livestream preparation, scripting and product arrangement.
Build confidence in live presentation and online customer interaction.
Retail Operations & Administration (15%)
Process customer orders and payments accurately.
Manage workshop bookings and appointment schedules.
Update customer records and CRM.
Prepare administrative reports and documentation.
Coordinate inventory for workshops and retail displays.
Support daily opening and closing procedures.
Team Support & Continuous Learning (5%)
Participate in product knowledge training.
Learn crystal knowledge, customer consultation techniques and retail best practices.
Support company events and roadshows.
Contribute ideas to improve customer engagement.
Skills & Competencies
We are looking for someone who is:
Passionate about customer engagement
Comfortable speaking with people of all ages
Confident presenting to groups
Strong in communication and relationship building
Organised and detail-oriented
Willing to learn livestream selling and digital engagement
Adaptable and proactive
Comfortable using Microsoft Office and basic digital tools
Client Experience & Customer Engagement (35%)
Welcome customers and create a warm, personalised retail experience.
Understand customers' interests and recommend suitable workshops, DIY experiences and crystal collections.
Explain workshop concepts, programmes and membership offerings confidently.
Build long-term relationships through excellent customer service.
Handle customer enquiries through walk-ins, WhatsApp, social media and phone calls.
Encourage customer participation in events, workshops and community activities.
Workshop Facilitation & Learning Experience (25%)
Assist in conducting DIY crystal workshops and experiential learning sessions.
Demonstrate workshop materials and guide participants through activities.
Ensure workshop spaces are prepared and maintained to provide a premium customer experience.
Support customer registration, attendance and post-workshop follow-up.
Gather participant feedback to continuously improve the learning experience.
Livestream & Digital Engagement (20%)
Support Facebook and social commerce livestreams.
Host selected livestream segments confidently.
Demonstrate products and engage viewers during live sessions.
Respond to customer questions in real time.
Assist with livestream preparation, scripting and product arrangement.
Build confidence in live presentation and online customer interaction.
Retail Operations & Administration (15%)
Process customer orders and payments accurately.
Manage workshop bookings and appointment schedules.
Update customer records and CRM.
Prepare administrative reports and documentation.
Coordinate inventory for workshops and retail displays.
Support daily opening and closing procedures.
Team Support & Continuous Learning (5%)
Participate in product knowledge training.
Learn crystal knowledge, customer consultation techniques and retail best practices.
Support company events and roadshows.
Contribute ideas to improve customer engagement.
Skills & Competencies
We are looking for someone who is:
Passionate about customer engagement
Comfortable speaking with people of all ages
Confident presenting to groups
Strong in communication and relationship building
Organised and detail-oriented
Willing to learn livestream selling and digital engagement
Adaptable and proactive
Comfortable using Microsoft Office and basic digital tools
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