- Singapore
Full Time Client Engagement Management Jobs, in Chain IQ - Maukerja
Share
Save
Working Location
Job Description
Responsibilities
Title: Client Engagement Management
Location:
Singapore, SG
#job-location.job-location-inline { display: inline; }
Date: Aug 12, 2026
At Chain IQ, your ideas move fast.
Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.
Role Purpose
The Client Engagement Management is responsible for leading the Client Engagement Management function across assigned regions and client portfolios. The role drives client satisfaction, retention, business growth, and operational excellence by ensuring consistent application of Chain IQ's Client Engagement Management framework and best practices.
As a senior leadership role, the Client Engagement Management develops and executes client engagement strategies, strengthens executive-level client relationships, ensures successful contract delivery, and identifies opportunities for growth, innovation, and continuous improvement. The role serves as the key link between clients and Chain IQ's internal delivery teams, ensuring that contractual commitments and strategic objectives are achieved.
Key Responsibilities
Strategic Client Leadership
Define and execute the Client Engagement Management strategy aligned with Chain IQ's corporate objectives.
Own overall client health, satisfaction, retention and account growth across the portfolio.
Build and maintain executive-level relationships with key client stakeholders.
Act as senior escalation point for strategic client issues and critical business risks.
Develop client success and development plans to drive long-term partnerships.
Participate in executive governance meetings and business reviews.
Client Relationship & Stakeholder Management
Foster trusted advisor relationships with client executives and business leaders.
Ensure a consistent and outstanding client experience across all engagements.
Anticipate evolving client needs and translate them into value-adding solutions.
Monitor stakeholder satisfaction and proactively address concerns.
Drive a client-oriented service culture throughout the organization.
Service Delivery Oversight
Ensure successful implementation and delivery of all contracted services.
Oversee performance against contractual commitments, SLAs and KPIs.
Partner with Operations, Sourcing, Analytics, Finance, Legal and Technology teams to ensure seamless service delivery.
Monitor operational performance, quality standards, and governance processes.
Lead resolution of major service disruptions, risks, and escalations.
Business Growth & Value Creation
Identify opportunities for account expansion, cross-selling, and up-selling.
Support business development activities, proposals, RFPs, and client presentations.
Collaborate with commercial teams to develop innovative solutions addressing client challenges.
Drive measurable value creation beyond traditional cost savings.
Ensure accurate forecasting, pipeline management, and revenue planning.
Risk Management & Governance
Establish robust client governance frameworks.
Identify commercial, operational, contractual and reputational risks.
Ensure timely mitigation plans are developed and executed.
Maintain compliance with internal policies, regulatory requirements, and client obligations.
Lead strategic discussions regarding contract renewals and commercial negotiations.
Leadership & People Management
Lead, coach and develop Client Engagement Management teams globally.
Build a high-performance culture focused on accountability, service excellence and continuous improvement.
Define capability development plans for CEM professionals.
Drive succession planning and talent development within the function.
Foster collaboration across regions and functions.
Continuous Improvement & Innovation
Champion the adoption of the Chain IQ Client Engagement Management Framework.
Drive standardization and implementation of best practices across the organization.
Leverage client feedback, performance data and market intelligence to improve service delivery.
Promote digitalization, AI-enabled solutions, and process innovation.
Lead transformation initiatives that improve client outcomes and operational efficiency.
Qualifications
Education
Bachelor's Degree in Business Administration, Procurement, Supply Chain, Finance, Economics or related field.
Experience
Minimum 12-15 years of professional experience in client engagement, account management, consulting, procurement services or outsourcing environments.
Minimum 7 years of leadership experience managing client-facing teams.
Demonstrated experience managing complex multinational client relationships.
Strong understanding of procurement outsourcing, managed services, and business transformation environments.
Proven track record of delivering client satisfaction, revenue growth, and operational excellence.
Key Competencies
Leadership & Strategic Thinking
Strategic Leadership
Executive Presence
Change Leadership
Business Acumen
Decision Making
Client Excellence
Client Relationship Management
Stakeholder Engagement & Influencing
Consultative Selling
Value Creation Mindset
Service Excellence
Commercial & Operational
Contract Management
Financial Acumen
Risk Management
Governance & Compliance
Operational Excellence
Personal Effectiveness
Communication & Presentation Skills
Negotiation & Conflict Resolution
Problem Solving
Collaboration & Teamwork
Resilience & Adaptability
Success Measures
Client Satisfaction (NPS / CSAT)
Client Retention Rate
Revenue Growth and Expansion within Existing Accounts
Successful Delivery of Contractual KPIs
Escalation Resolution Effectiveness
Employee Engagement and Team Development
Achievement of Strategic Account Plans
Cross-Sell and Up-Sell Revenue Generation
Governance and Compliance Performance
Contribution to Chain IQ Strategic Objectives
Join a truly global team.
We offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let’s shape the future of procurement - together.
Chain IQ – Create. Lead. Make an impact.
Information for agencies: Applications sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted.
Location:
Singapore, SG
#job-location.job-location-inline { display: inline; }
Date: Aug 12, 2026
At Chain IQ, your ideas move fast.
Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.
Role Purpose
The Client Engagement Management is responsible for leading the Client Engagement Management function across assigned regions and client portfolios. The role drives client satisfaction, retention, business growth, and operational excellence by ensuring consistent application of Chain IQ's Client Engagement Management framework and best practices.
As a senior leadership role, the Client Engagement Management develops and executes client engagement strategies, strengthens executive-level client relationships, ensures successful contract delivery, and identifies opportunities for growth, innovation, and continuous improvement. The role serves as the key link between clients and Chain IQ's internal delivery teams, ensuring that contractual commitments and strategic objectives are achieved.
Key Responsibilities
Strategic Client Leadership
Define and execute the Client Engagement Management strategy aligned with Chain IQ's corporate objectives.
Own overall client health, satisfaction, retention and account growth across the portfolio.
Build and maintain executive-level relationships with key client stakeholders.
Act as senior escalation point for strategic client issues and critical business risks.
Develop client success and development plans to drive long-term partnerships.
Participate in executive governance meetings and business reviews.
Client Relationship & Stakeholder Management
Foster trusted advisor relationships with client executives and business leaders.
Ensure a consistent and outstanding client experience across all engagements.
Anticipate evolving client needs and translate them into value-adding solutions.
Monitor stakeholder satisfaction and proactively address concerns.
Drive a client-oriented service culture throughout the organization.
Service Delivery Oversight
Ensure successful implementation and delivery of all contracted services.
Oversee performance against contractual commitments, SLAs and KPIs.
Partner with Operations, Sourcing, Analytics, Finance, Legal and Technology teams to ensure seamless service delivery.
Monitor operational performance, quality standards, and governance processes.
Lead resolution of major service disruptions, risks, and escalations.
Business Growth & Value Creation
Identify opportunities for account expansion, cross-selling, and up-selling.
Support business development activities, proposals, RFPs, and client presentations.
Collaborate with commercial teams to develop innovative solutions addressing client challenges.
Drive measurable value creation beyond traditional cost savings.
Ensure accurate forecasting, pipeline management, and revenue planning.
Risk Management & Governance
Establish robust client governance frameworks.
Identify commercial, operational, contractual and reputational risks.
Ensure timely mitigation plans are developed and executed.
Maintain compliance with internal policies, regulatory requirements, and client obligations.
Lead strategic discussions regarding contract renewals and commercial negotiations.
Leadership & People Management
Lead, coach and develop Client Engagement Management teams globally.
Build a high-performance culture focused on accountability, service excellence and continuous improvement.
Define capability development plans for CEM professionals.
Drive succession planning and talent development within the function.
Foster collaboration across regions and functions.
Continuous Improvement & Innovation
Champion the adoption of the Chain IQ Client Engagement Management Framework.
Drive standardization and implementation of best practices across the organization.
Leverage client feedback, performance data and market intelligence to improve service delivery.
Promote digitalization, AI-enabled solutions, and process innovation.
Lead transformation initiatives that improve client outcomes and operational efficiency.
Qualifications
Education
Bachelor's Degree in Business Administration, Procurement, Supply Chain, Finance, Economics or related field.
Experience
Minimum 12-15 years of professional experience in client engagement, account management, consulting, procurement services or outsourcing environments.
Minimum 7 years of leadership experience managing client-facing teams.
Demonstrated experience managing complex multinational client relationships.
Strong understanding of procurement outsourcing, managed services, and business transformation environments.
Proven track record of delivering client satisfaction, revenue growth, and operational excellence.
Key Competencies
Leadership & Strategic Thinking
Strategic Leadership
Executive Presence
Change Leadership
Business Acumen
Decision Making
Client Excellence
Client Relationship Management
Stakeholder Engagement & Influencing
Consultative Selling
Value Creation Mindset
Service Excellence
Commercial & Operational
Contract Management
Financial Acumen
Risk Management
Governance & Compliance
Operational Excellence
Personal Effectiveness
Communication & Presentation Skills
Negotiation & Conflict Resolution
Problem Solving
Collaboration & Teamwork
Resilience & Adaptability
Success Measures
Client Satisfaction (NPS / CSAT)
Client Retention Rate
Revenue Growth and Expansion within Existing Accounts
Successful Delivery of Contractual KPIs
Escalation Resolution Effectiveness
Employee Engagement and Team Development
Achievement of Strategic Account Plans
Cross-Sell and Up-Sell Revenue Generation
Governance and Compliance Performance
Contribution to Chain IQ Strategic Objectives
Join a truly global team.
We offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let’s shape the future of procurement - together.
Chain IQ – Create. Lead. Make an impact.
Information for agencies: Applications sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted.
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.
Learn More