Full Time SSC Director - Finance, Information Security - Customer Service Jobs, in KOS International Talent Group Federal Territory - Maukerja

About the Company

We're partnering with a global technology solutions organization to appoint a Director, Shared Services Centre to lead Finance, Information Security, and Customer Service operations supporting stakeholders across APAC, Europe, and North America.

The Opportunity

As the leader of the regional Shared Services Centre, you will be responsible for driving operational excellence, service delivery performance, process transformation, and team leadership across multiple business functions. You will play a critical role in shaping the future of the SSC and supporting global business operations.

Key Responsibilities

• Lead and scale a regional Shared Services Centre encompassing Finance, Information Security and Customer Service functions
• Drive operational excellence, process standardisation and continuous improvement across shared service operations
• Champion automation and digital transformation initiatives to enhance efficiency and productivity
• Manage service delivery performance through KPIs and SLAs while ensuring high customer satisfaction levels
• Partner closely with regional and global stakeholders across APAC, Europe and North America
• Develop, mentor and lead high-performing multi-functional teams
• Ensure compliance with regulatory requirements, internal controls and corporate governance standards
• Provide strategic leadership and operational insights to senior management on SSC performance and future growth opportunities.

Ideal Candidate

• 10+ years of Shared Services experience, including at least 5 years in a leadership capacity
• Proven track record leading large, complex SSC or outsourced service environments
• Strong finance and accounting knowledge with experience overseeing transactional finance functions
• Experience driving process optimisation, automation and transformation initiatives
• Strong stakeholder management skills with exposure to global and multicultural environments
• Experience managing customer service or call centre operations would be highly advantageous
• Excellent leadership, communication and change management capabilities
• Regional or global experience supporting US and European stakeholders is preferred

Interested applicants kindly forward the latest copy of your resume in Ms Word format (with details of your last drawn and expected salaries) to ************* Only shortlisted candidates will be notified.