Job Summary
The Retail Front Desk is the first point of contact for customers visiting the outlet. You will provide excellent front-desk service, manage appointments, handle customer enquiries, and support retail sales while ensuring a smooth customer experience.
Key Responsibilities
Welcome customers warmly and provide professional front-desk service
Manage appointment bookings via phone, WhatsApp, and walk-ins
Handle customer enquiries in a courteous and professional manner
Assist with cashiering and payment processing
Recommend and promote products, services, and treatment packages
Maintain cleanliness and presentation of the reception and waiting area
Coordinate customer flow and support therapists when required
Handle customer feedback and escalate issues when necessary
Support daily outlet administrative duties and reporting
Ensure customer records and appointment schedules are updated accurately
Requirements
Minimum GCE ‘N’ / ‘O’ Level or equivalent
Prior experience in retail, beauty, hospitality, or customer service preferred
Friendly personality with strong communication and interpersonal skills
Comfortable using basic computer systems and messaging platforms
Sales-oriented with good customer service skills
Able to work retail hours, weekends, and public holidays
Passion for beauty and wellness industry
Benefits
5-day work week
Commission and sales incentives
Training provided
Career progression opportunities
Medical benefits
Staff discounts for beauty and F&B brands
Referral and completion bonuses
If you are passionate about customer service and the beauty industry, we want to hear from you!