- Outram Central Region (Singapore) Singapore
Full Time ICT Operations Support Engineer Jobs, Salary up to SGD 4,000 in ASTEK SINGAPORE INNOVATION TECHNOLOGY PTE. LTD. Central Region (Singapore) - Maukerja
ICT Operations Support Engineer
ASTEK SINGAPORE INNOVATION TECHNOLOGY PTE. LTD.
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Job Description
Responsibilities
Key Responsibilities
ICT Operations & Service RequestManagement
Raise, track, and manage ICT servicerequests, incidents, and operational activities
Validate submissions, approvals, andfulfilment evidence
Monitor backlog, follow up on outstandingrequests, and escalate delays
Maintain accurate records and audit trailsfor all operational tasks
Microsoft 365 Administration & UserSupport
Administer Exchange Online, Teams,SharePoint Online, OneDrive, Entra ID, Intune
Manage user accounts, shared mailboxes,distribution lists, licences, and security groups
Support onboarding/offboarding and accessmanagement
Coordinate endpoint provisioning, softwareinstallation, and workplace technology support
Vendor & Service Delivery Management
Liaise with managed service providers andexternal vendors
Monitor SLA/KPI performance and validatecompleted work
Participate in operational and servicereview meetings
Governance, Security & Compliance
Support ICT governance, audit, riskmanagement, and cybersecurity activities
Conduct periodic access reviews andcompliance exercises
Ensure documentation and processes remaincurrent and audit‑ready
Asset & Operations Support
Maintain ICT asset inventory and softwarelicence records
Support asset verification, refresh,replacement, and disposal
Assist in incident management, problemmanagement, and reporting
Requirements
Diploma/Degree in IT, Computer Science,Information Systems, or related field Experience
Minimum 2 years in IT operations, ITadministration, service management, or infrastructure support
Hands‑on experience with Microsoft 365& workplace technologies
Experience working with vendors and managedservice providers
Familiarity with ITSM processes and tools
Preferred
Experience in structured or regulated ICTenvironments
Familiarity with government‑aligned ICTprocesses or support portals
Experience supporting user provisioning, accessmanagement, email administration
Astek has been providing IT and engineering solutions for some of the world’s largest industrial and services groups for over 25 years.
We support our clients with the creation and development of their new products in four main areas of expertise:
Some of our clients include BNP Paribas, CA-CIB, Societe Generale, Amadeus, Air France, Alstom, Airbus, Thales, Safran, Faurecia, Valeo, Renault, Jaguar, PSA, BMW, Daimler, Schneider Electric, Areva, ENGIE, Veolia, Total…
Our team is dedicated to offering our global clients project support while guaranteeing a consistent level of service alongside a commitment to excellence and strong core values.
We’re always looking for smart, talented, driven, down-to-earth, fun-to-work-with people who want to make a positive and meaningful impact.
To join our community!
*************
ICT Operations & Service RequestManagement
Raise, track, and manage ICT servicerequests, incidents, and operational activities
Validate submissions, approvals, andfulfilment evidence
Monitor backlog, follow up on outstandingrequests, and escalate delays
Maintain accurate records and audit trailsfor all operational tasks
Microsoft 365 Administration & UserSupport
Administer Exchange Online, Teams,SharePoint Online, OneDrive, Entra ID, Intune
Manage user accounts, shared mailboxes,distribution lists, licences, and security groups
Support onboarding/offboarding and accessmanagement
Coordinate endpoint provisioning, softwareinstallation, and workplace technology support
Vendor & Service Delivery Management
Liaise with managed service providers andexternal vendors
Monitor SLA/KPI performance and validatecompleted work
Participate in operational and servicereview meetings
Governance, Security & Compliance
Support ICT governance, audit, riskmanagement, and cybersecurity activities
Conduct periodic access reviews andcompliance exercises
Ensure documentation and processes remaincurrent and audit‑ready
Asset & Operations Support
Maintain ICT asset inventory and softwarelicence records
Support asset verification, refresh,replacement, and disposal
Assist in incident management, problemmanagement, and reporting
Requirements
Diploma/Degree in IT, Computer Science,Information Systems, or related field Experience
Minimum 2 years in IT operations, ITadministration, service management, or infrastructure support
Hands‑on experience with Microsoft 365& workplace technologies
Experience working with vendors and managedservice providers
Familiarity with ITSM processes and tools
Preferred
Experience in structured or regulated ICTenvironments
Familiarity with government‑aligned ICTprocesses or support portals
Experience supporting user provisioning, accessmanagement, email administration
Astek has been providing IT and engineering solutions for some of the world’s largest industrial and services groups for over 25 years.
We support our clients with the creation and development of their new products in four main areas of expertise:
- Information technology and systems (IT & IS);
- Industrial engineering and product development;
- Internet of Things (IoT);
- Digital, web and mobile solutions.
Some of our clients include BNP Paribas, CA-CIB, Societe Generale, Amadeus, Air France, Alstom, Airbus, Thales, Safran, Faurecia, Valeo, Renault, Jaguar, PSA, BMW, Daimler, Schneider Electric, Areva, ENGIE, Veolia, Total…
Our team is dedicated to offering our global clients project support while guaranteeing a consistent level of service alongside a commitment to excellence and strong core values.
We’re always looking for smart, talented, driven, down-to-earth, fun-to-work-with people who want to make a positive and meaningful impact.
To join our community!
*************
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