Company Overview
HANKYU HANSHIN EXPRESS (SINGAPORE) PTE. LTD. operates since 1990, specializing in air and ocean import/export logistics, warehousing, and distribution. Licensed ISO 9001: 2015 and IATA 32-*************, with offices at Airport HQ and Jalan Buroh.
Job Summary
This role serves as the primary liaison between customers and internal/external partners to ensure high-quality service and meet customer shipping needs efficiently.
Responsibilities
Prioritize tasks continuously and adapt quickly to challenges and opportunities in a fast-paced environment
Communicate professionally with customers by phone and email to accurately understand and document their shipping requirements
Collaborate cross-functionally with teams in shipping, logistics, quality, accounting, and sales to facilitate smooth order flow and relay customer-specific needs
Apply strong attention to detail by listening, analyzing, and interpreting data to support accurate order processing
Demonstrate effective written and verbal communication to manage priorities and time efficiently
Utilize Microsoft Office 365 Suite (SharePoint, Excel, Word, Teams) and multiple systems simultaneously to manage workflows; knowledge of CW systems is a plus
Preferred competencies and qualifications
Experience in logistics customer service, scheduling, and shipping fundamentals is advantageous
Experience interacting with customers face-to-face, by telephone, or electronically is beneficial
Interest in the shipping and logistics industry is welcomed even without prior experience
Other Information
Starting salary SGD 2,500 – SGD 3,000 monthly, depending on experience
Working days and hours: Monday to Friday 08:30 – 17:45; alternate Saturdays 08:30 – 12:30
HANKYU HANSHIN EXPRESS (SINGAPORE) PTE. LTD.
Establishment:1990
Operation mode
:
Air/Ocean – Import/Export
Logistics/ Warehousing/ Distribution
License: ISO 9001:2015 IATA 32-*************
Office: Airport (HQ, SALES, AIR)
Jalan Buroh (OCEAN, Logistic)