- Shah Alam Selangor Malaysia
Working Location
Job Description
Responsibilities
Job Description
We’re looking for a results-driven Indoor Sales Representative (Food Industry) to actively support sales operations, communicate with customers, process orders, follow up on payments, and contribute to achieving sales targets.
Duties & Responsibilities
Handle incoming and outgoing phone calls with customers
Perform cold calls to potential industries and existing customers
Introduce the company, products, promotions, and available product ranges to customers
Upsell and cross-sell products based on customer needs
Follow up with customers on enquiries, quotations, orders, and potential sales
Process customer orders and create sales orders in the portal.
Coordinate order processing and ensure orders are handled accurately and promptly
Update and maintain customer payment records in the portal.
Follow up on outstanding payments with customers and sales personnel
Monitor payment deadlines and Accounts Receivable (AR) within approved limits
Update customers and sales personnel on delivery dates and stock availability
Maintain good relationships with existing customers and assist in developing new customer accounts
Communicate with internal departments to ensure smooth order fulfilment and business operations
Suggest ideas and initiatives to improve sales and support the sales team's performance
Handle customer enquiries and resolve basic order or delivery-related issues
Prepare sales, collection, and forecast reports for management review
Perform related administrative and ad hoc duties as assigned
Skills & Requirements
Proven experience in indoor sales, sales coordination, telesales, customer service, or a related role
Comfortable making phone calls and cold calling customers
Highly motivated and target-driven
Good communication, negotiation, and customer-handling skills
Strong time management, prioritization, and organizational abilities
Basic knowledge of ERP systems is an advantage
Good relationship management skills and openness to feedback
Able to work independently and as part of a team
Job Type
Full-time
Benefits
Free parking
Health insurance
Opportunities for promotion
Parental leave
Professional development
Schedule
Day shift
Supplemental Pay
Attendance bonus
Performance bonus
Yearly bonus
Ability to Commute/Relocate
Kota Kemuning: Reliably commute
Job Types: Full-time, Permanent
Pay: RM2,000.00 - RM2,500.00 per month
Benefits:
Location:
Work Location: In person
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