Full Time Customer Service Executive (Fashion) Jobs, Salary up to MYR 3,600 in IORA Group Federal Territory - Maukerja

• Respond to customer queries via Email, Call and WhatsApp
• Respond to customer queries via Social media and Marketplaces such as Shopee and Lazada
• Assist customer with Returns, Exchanges, Defects and Out of Stock orders
• Ensure prompt and proper resolution of customer queries by providing knowledgeable answers, product inquiry, order placement, feedbacks and complaints
• Follow up with ongoing issue until resolved in a timely manner by liaising between customers and internal/external parties
• Work closely and liaise with internal logistics and 3PL partners
• Assist in online order processing such as generating waybill

Job requirement:

• 5 days work week (might require to work on weekend or public holidays)
• Able to work in a team and actively communicate
• Work under stress as customers can be demanding at times

Pay: RM2,700.00 - RM3,600.00 per month

Work Location: In person