Location:
Singapore
Working Hours:
5 x 24 Shift Operations
Employment Type:
Full-Time
We are seeking an experienced
L3 Specialist – Virtualized Environments
to provide advanced technical support and administration for
Citrix and Microsoft Azure environments
within a large-scale IT infrastructure.
Key Responsibilities
Provide
Level 3 support
for Citrix on-premises, Citrix Cloud and Azure environments.
Troubleshoot complex incidents, service requests and infrastructure issues.
Administer, maintain, upgrade and patch Citrix/Azure infrastructure.
Manage
Citrix XenApp/XenDesktop, StoreFront, Provisioning Services, ADC/NetScaler and Citrix Cloud
.
Perform architectural changes and infrastructure improvements.
Monitor system performance, stability and availability.
Handle technical escalations with
Citrix, Microsoft and HP
.
Automate tasks and deployments using
PowerShell, SCCM and/or Chef
.
Support Windows, VDI and related infrastructure, including hardware and SSL certificates.
Coordinate with internal teams, vendors and third-party suppliers.
Participate in technical meetings, maintenance activities, knowledge sharing and service improvement initiatives.
Requirements
Degree in
Computer Science, IT, Engineering
or related field.
6+ years of IT experience
, with at least
4 years in Citrix administration
.
Strong hands-on experience in
Citrix XenDesktop/XenApp and Windows environments
.
Good knowledge of
Citrix Cloud, Azure, VMware/XenServer, StoreFront and ADC/NetScaler
.
Strong IT infrastructure knowledge covering servers, networking, authentication, patching and Windows systems.
Proficient in
PowerShell
and infrastructure automation.
Strong troubleshooting, analytical and problem-solving skills.
Experience working in large, globally distributed organisations is preferred.
Citrix/Microsoft certifications are an advantage.
Working Hours
Rotating shifts:
8:00 AM – 5:00 PM
2:00 PM – 11:00 PM
11:00 PM – 8:00 AM
Weekend and Public Holiday on-call support is required.
If you are an experienced
Citrix L3 Specialist
with strong infrastructure and troubleshooting skills, we welcome your application.