Job Summary
We are looking for an experienced EngageOne Developer to design, develop, customize, and support customer communication and document composition solutions using OpenText/Micro Focus EngageOne. The candidate will work closely with business and technical teams to deliver high-quality transactional and customer communications.
Key Responsibilities
- Develop and maintain solutions using EngageOne for customer communications and document generation.
- Design and develop document templates, layouts, forms, and communication workflows.
- Work on transactional documents, statements, invoices, letters, and customer correspondence.
- Configure and customize EngageOne applications based on business requirements.
- Develop and maintain templates using EngageOne Designer/related tools.
- Integrate EngageOne solutions with upstream and downstream applications.
- Perform unit testing, integration testing, debugging, and production support.
- Analyze technical issues and provide timely resolutions.
- Work with business analysts and stakeholders to understand document and communication requirements.
- Support deployment of EngageOne applications across development, testing, and production environments.
- Maintain technical documentation and follow development standards.
- Participate in enhancement, migration, and application support activities.
Must Have
- 3–6 years of experience in EngageOne development.
- Hands-on experience with OpenText/Micro Focus EngageOne.
- Strong experience in document composition and template development.
- Experience working with customer communications / CCM solutions.
- Good understanding of document generation and formatting.
- Experience with XML, XSLT, HTML/CSS or similar document technologies.
- Good understanding of SQL and relational databases.
- Experience with application integration and data processing.
- Strong troubleshooting and problem-solving skills.
Good to Have
- Experience with EngageOne Designer / EngageOne Server.
- Experience in banking, financial services, insurance, or telecom environments.
- Knowledge of Java, APIs, REST/SOAP, XML and JSON.
- Experience with batch processing and automated document generation.
- Knowledge of Unix/Linux environments.
- Experience with production support and incident management.
Key Skills
EngageOne | OpenText EngageOne | Micro Focus EngageOne | CCM | Customer Communications Management | Document Composition | Template Development | XML | XSLT | HTML/CSS | SQL | Document Generation | Application Integration | Production Support
Pay: RM6,000.00 - RM10,000.00 per month
Work Location: In person