Full Time Clinic Assistant cum Content Creator Jobs, in Prhsa Selangor - Maukerja

1.       Answer phone calls professionally and provide information about products and services as required by the callers.

2.       Manage Pusat Rawatan Homeopathy Facebook/TikTok page, including post content (videos & posters), reply to comments & any questions from Facebook/TikTok every day.

3.       Manage live sessions on our social media account (TikTok) for a minimum of 40 minutes daily, interacting with viewers, promoting products/services, and maintaining a professional on-screen presence.

4.       Handle customer complaints, provide appropriate solutions and alternatives within the time limits. Follow up to ensure resolution.

5.       To manage the outpatient clinic, including scheduling outpatient appointments and ensuring the smooth running of the clinic to the satisfaction of the patients and doctors

6.       To communicate effectively with patients, doctors, and staff.

7.       To facilitate patient enquiries relating to their registration, appointments, admission, and billing procedures for payment clearance.

8.       To support the Customer Service Management team in improving the customer experience and customer loyalty

9.       To perform front counter duties like patient relations, registration, taking appointments, dispensing medicine, and billing, etc.

10.   Responsible for dispensing of medication based on the Operation Department Standard of Procedure (SOP) to make sure all the medicine outcomes fulfill all the requirements.

11.   Manage and assist in overseeing clinic daily operations, responsible for clearance in the Power Clinic Management System by part (Registration, Consultation, Dispensary, Check out & Service Finish)

12.   Responsible on Operation Department Inventory (Planning, Scheduling, Listings, Stock Count etc.)

13.   Maintain overall sterility, cleanliness, and neatness of the clinic.

14.   Provide customer support services e.g., handle public enquiries and/or record complaints from patients

15.   To monitor stock for all pharmacopeia under the company and report to management.

16.   To communicate and liaise with all clinic assistants of all branches.

17.   To raise a purchase request for the pharmacopeia department.

18.   Other tasks deemed necessary by the management relevant to the field of work.