Full Time Manager Client Management Jobs, in DKSH Selangor - Maukerja

Location:
Petaling Jaya, MY, MY

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Global Business Unit: CG
Job Function: Client Management
Requisition Number: 246236

Description:
About The Role

The Manager, Client Management is responsible for managing client accounts to ensure smooth business integration and drive sustainable growth for DKSH's Consumer Goods clients in Malaysia. This role serves as the primary DKSH representative to client management teams, delivering operational excellence, resolving service issues, and building long-term, collaborative client partnerships that generate measurable business results.

What You Will Deliver
Manage departmental operating budgets and costs in line with annual allocations to ensure efficient and accountable use of resources
Develop business and marketing plans in close coordination with clients to achieve overall business objectives and drive sustainable profitability
Gather and report client operational results against Key Performance Indicators (KPIs) defined in Service Level Agreements (SLAs), ensuring performance transparency and accountability
Identify and explore opportunities for new product introductions and product expansion, while managing the contract renewal process to protect and grow client relationships
Take decisive and timely action to resolve clients' operational issues and service complaints, ensuring consistently high levels of client satisfaction
Plan and manage regular business communications and business review meetings with clients' management teams to maintain strategic alignment and drive joint outcomes
Act as the frontline DKSH representative with client management teams to facilitate timely resolution of ad hoc operational issues, escalating to senior management as appropriate and communicating all relevant matters effectively
Manage and oversee team delivery of function goals, driving consistent execution and accountability against agreed targets
Champion team learning and development in Client Management practices and DKSH values, while pursuing continuous self-improvement to lead by example
Administrative duties and coordination tasks as required
What You Bring
Bachelor's degree in Business Administration, or an equivalent degree
Minimum 5 years of experience in a similar client management role, with at least 2 years in a managerial capacity
Strong understanding of clients' industry, business, and products
Strong client management and communication skills with a track record of building and sustaining productive client partnerships
Proven project management skills with the ability to manage multiple priorities and deliver results
Strong analytical background and knowledge of statistical analysis methods
Cultural awareness and sensitivity, particularly in cross-country and cross-cultural interactions
Proficiency in office productivity tools including Microsoft Excel, Word, and PowerPoint
Fluency in English, both written and spoken
Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Client Management.

Requisition Number: 246236
Job Function: Client Management