Full Time Customer Service Assistant Jobs, in Merit Packaging Perak - Maukerja

About the role

This is an administrative and customer support role focused on managing customer enquiries, order documentation, and coordination across logistics, sales, and production teams.

Key responsibilities

• Respond to customer enquiries, feedback, and routine complaints

• Provide timely updates to customers regarding order and delivery

• Maintain positive and professional customer relations

• Assist in preparing quotations, sales orders, and delivery documents

• Ensure accurate order entry in ERP system

• Maintain customer records and correspondence

• Liaise with customers on artwork requirements, approvals, and revisions to ensure timely confirmation for production

• Report customer issues or concerns to superior

• Coordinate with logistics, sales, and production to ensure smooth delivery

• Assist in arranging meetings, customer visits, and events

• Provide clerical and admin support to sales team

About you

• 1-2 years experience in administrative, sales support, or customer service role

• Fresh graduates with internship experience of administration can be considered

• Proficiency in Microsoft Office and ERP system data entry

• Communication and teamwork skills

• Data accuracy and attention to detail

• Time management skills