Job Advertisement – IT Infrastructure & Network Engineer
Company:
NetworkExpress Courier Services Pte Ltd
Position:
IT Infrastructure & Network Engineer
Location:
Singapore
Employment Type:
Full-Time
Network Express Courier Services Pte Ltd isseeking a
hands-on IT Infrastructure & Network Engineer
to take ownership of our internal IT infrastructure, network performance and technical vendor coordination.
The successful candidate will work closely with management and coordinate with our
outsourced IT/server provider, cloud telephony provider, ISP and other technology vendors
to ensure stable and secure day-to-day operations.
Key Responsibilities
Manage and monitor
LAN/WAN, Internet, Wi-Fi, VLANs, switches, routers and firewall
infrastructure.
Support and monitor
Windows Server, RDS/RDP, Active Directory, Group Policy and virtual machines
.
Troubleshoot
network latency, jitter, packet loss, bandwidth and connectivity issues
.
Perform network diagnostics using
Ping, Traceroute, MTR, Wireshark/packet capture and monitoring tools
.
Configure and monitor
QoS and traffic prioritization
, particularly for VoIP services.
Support
VoIP, SIP, IP phones, softphones/web phones and cloud telephony
infrastructure.
Monitor server, firewall and network health and proactively identify potential problems.
Coordinate technical investigations with outsourced IT vendors and service providers.
Review vendors' technical findings and ensure issues are properly resolved rather than simply closed.
Maintain network diagrams, IP/device inventories, server records, configuration records and IT SOPs.
Maintain an
IT incident and issue register
, including root cause, corrective action and closure status.
Provide management with clear technical updates and periodic
IT infrastructure/network health reports
.
Support future IT infrastructure upgrades, system integrations and technology projects.
Requirements
Diploma or Degree in
Information Technology, Computer Science, Network Engineering, Cybersecurity
or related discipline.
Preferably
3–5 years of relevant hands-on experience
in IT infrastructure/network administration.
Strong knowledge of
TCP/IP, DNS, DHCP, NAT, VLAN, routing and switching
.
Practical experience with
firewalls, VPNs, WAN/Internet connectivity and network traffic management
.
Experience supporting
Windows Server and RDS/RDP environments
.
Knowledge of
virtualization such as VMware or Hyper-V
.
Understanding of
VoIP, SIP, RTP, QoS, IP phones and web/softphones
.
Able to independently diagnose
packet loss, jitter, latency and network congestion
.
Able to communicate confidently with external technical vendors and translate technical issues into clear updates for management.
Strong troubleshooting, documentation and follow-up skills.
Preferred Certifications
CCNA
is highly advantageous. Microsoft, CompTIA Network+, Fortinet/FCP, AWS or other relevant infrastructure/network certifications are also welcome.
Candidate Profile
We are looking for someone who is
more thana desktop/helpdesk support technician
. You should be comfortable investigating complex infrastructure issues across:
User/Device → LAN/VLAN → RDS/Server → Firewall→ ISP → Cloud Services
Systems Integration & Project Support:
Support NEC's ongoing digitalization and warehouse automation projects, including WMS, parcel sorting systems and other operational technologies. Coordinate technical requirements between application vendors, automation vendors and NEC's outsourced IT providers. Experience with system integration, APIs, SQL/database fundamentals, network architecture, WMS/logistics systems, barcode/scanning systems or warehouse automation will be an advantage.
You must be capable of working directly with external IT vendors, analyzing their technical findings and taking ownership of an issue through to proper resolution.
Interested candidates are invited to submit their CV, current and expected salary, availability, along with relevant certifications and technical experience, for consideration. Strictly no phone calls, please. A recent photograph must be included
.
NETWORK EXPRESS COURIER SERVICES PTE LTD
Network Courier
is one of Singapore's leading courier service provider, is the choice partner for various leading brands, local industrial experts and rising local and global businesses.
We have 3 main areas of business
:
B
For Documents Service within Singapore
I
For Documents and Parcel Service to Worldwide Destinations
G
- Goods Van Delivery Services:
For Small Parcel Deliveries within Singapore