Full Time Application Support - Maintenance Specialist Jobs, in AMK Technology Selangor - Maukerja

Application Support & Maintenance Specialist

Location: Ara Damansara, Malaysia

Experience: 2–5 Years

Employment Type: Contractual Role

Working Arrangement: Onsite

Job Overview

We are seeking an Application Support & Maintenance Specialist to provide functional and technical support for enterprise and business applications. The ideal candidate will have experience supporting complex enterprise systems, with IFCA / property management system experience being a strong advantage.

Key Responsibilities

Application Support & Maintenance

• Provide functional and technical support for enterprise applications, including:
• IFCA Net
• IFCA Mall
• RPA / UiPath
• Talend
• ABBYY FlexiCapture
• I-Residential
• CSS System
• Monitor system performance, availability, and reliability.
• Investigate, troubleshoot, and resolve incidents, service requests, and application issues within agreed SLAs.
• Perform root cause analysis for recurring issues and recommend long-term solutions.
• Manage application-related escalations and coordinate with relevant technical teams and vendors.

Business Application Support

• Support business applications covering:
• Property Sales
• Finance
• Cash Management
• Property Development
• General Ledger
• Fixed Assets
• Rental Management
• Residential Management
• Assist business users in resolving system-related issues.
• Support process improvements and ensure smooth business operations.
• Maintain effective communication with business users and stakeholders.

Projects & System Enhancement

• Support system implementation, enhancement, and upgrade projects.
• Participate in requirements clarification, testing, deployment, and post-go-live support.
• Assist with automation initiatives, including RPA / UiPath implementations.
• Ensure systems comply with Group IT standards, policies, and security requirements.
• Maintain proper documentation for system changes, configurations, and support procedures.
• Support audit and compliance activities when required.
• Manage client relationships post-launch and handle escalations from support teams.

Requirements

• Bachelor's Degree or Diploma in Computer Science, Information Technology, Information Systems, Engineering, Finance/Accounting, or a related field.
• 2–5 years of relevant experience in IT application support or enterprise systems support.
• Experience supporting enterprise applications or property management systems is preferred.
• IFCA ERP / IFCA property management system experience is a strong advantage.
• Experience with ITSM processes and tools such as JIRA is preferred.
• Knowledge of Continuous Integration (CI) and Continuous Delivery (CD) processes is an advantage.
• Familiarity with RPA / UiPath, Talend, or ABBYY FlexiCapture is a plus.
• ITIL, COBIT, or TOGAF certification is an added advantage.

Key Competencies

• Strong troubleshooting and problem-solving skills.
• Detail-oriented, organized, and able to manage multiple priorities.
• Good understanding of application support and incident management.
• Excellent communication and interpersonal skills.
• Ability to work effectively with business users, technical teams, and vendors.
• Proactive and results-oriented approach.
• Strong commitment to delivering high-quality IT services.
• Comfortable working in a fast-paced environment and meeting tight deadlines.
• Key Skills: IFCA | Application Support | Enterprise Applications | Property Management Systems | ITSM | JIRA | RPA | UiPath | Talend | ABBYY FlexiCapture | Incident Management | Root Cause Analysis | CI/CD