Full Time Technical Support Engineer Jobs, in 1S2C Technology - Maukerja

Company Description 1S2C Technology is a specialized distributor of Professional Audio-Visual (ProAV) and technology products, focused on delivering innovative, high-quality solutions for fast-evolving markets. The company partners with leading global brands to offer a broad portfolio that includes digital signage, conferencing systems, videowall and audio systems, KVM, control solutions, and networking equipment. Its customers are system integrators, resellers, and solution providers across corporate, education, hospitality, government, and entertainment sectors. With strong technical expertise, responsive service, and reliable logistics, 1S2C Technology supports partners in designing and deploying intelligent, future-ready systems. Driven by a passion for technology and a commitment to excellence, the company serves as a trusted link between world-class innovation and real-world applications.
Role Description This is a full-time Technical Support Engineer role based in Singapore with a hybrid work arrangement, allowing some work-from-home flexibility. The Technical Support Engineer will provide technical assistance to customers and partners, including diagnosing issues, troubleshooting hardware and software related to ProAV and technology products, and guiding users through effective solutions. The role involves handling support tickets, responding to inquiries via phone, email, and remote sessions, and documenting issues, resolutions, and best practices in a structured manner. The individual will collaborate with internal teams and vendors on complex cases, support product evaluations and installations, and assist in creating technical guides, FAQs, and knowledge base materials. The role may also include occasional onsite visits, product training for customers and resellers, and participation in system testing or proof-of-concept deployments.
Qualifications

• Strong technical support and troubleshooting skills, with the ability to diagnose and resolve issues efficiently.
• Customer support and customer service skills, with a focus on clear communication, empathy, and timely follow-up.
• Sound analytical skills to interpret technical information, identify root causes, and propose practical solutions.
• Experience or interest in ProAV, networking, or IT systems, including basic understanding of audio, video, and control solutions.
• Ability to work independently and in a team within a hybrid environment, managing priorities and multiple cases simultaneously.
• Good written and verbal communication skills in English; additional language proficiency is an advantage.
• Relevant diploma or degree in engineering, information technology, or a related field, or equivalent practical experience.
• Prior experience in technical support, field service, or customer-facing technical roles is preferred.