Job Summary
You will lead and manage a customer service team to deliver effective support and maintain strong relationships with clients and stakeholders. You will communicate clearly across all organizational levels and ensure operational coverage during late hours.
Responsibilities
Lead and manage a customer service team to achieve performance targets and deliver quality service
Develop and maintain strong local contacts to support customer service operations and business growth
Communicate effectively with internal teams and external stakeholders to resolve issues and enhance customer satisfaction
Manage staff schedules and resources to ensure coverage during late working hours
Adapt to evolving business needs by performing additional tasks as assigned
Preferred competencies and qualifications
Experience in customer service management, including team leadership and staff management
Strong interpersonal and communication skills to engage with diverse audiences at all levels
Familiarity with local market and contacts to support customer relations
Willingness to work late shifts as required
Preference for candidates with local residency