- Kuala Lumpur Federal Territory Malaysia
Full Time Head of Customer Service Jobs, in Monee Federal Territory - Maukerja
Working Location
Job Description
Responsibilities
Job Description
- Manage and supervise the customer service teams to ensure they provide excellent customer service to all customers.
- Develop and implement customer service policies and procedures to improve the overall customer experience.
- Monitor customer service metrics and identify areas for improvement. Develop and execute plans to improve customer satisfaction and retention.
- Train and coach the customer service team on best practices and effective communication skills.
- Work closely with other departments to ensure customer issues are resolved quickly and efficiently.
- Conduct regular performance evaluations and provide feedback to the customer service team.
- Develop and maintain a positive and collaborative work environment for the customer service team.
- Analyze day to day operations and project required headcounts to ensure all SLAs and KPIs are met.
- Work on ad-hoc tasks requested by the Reporting Manager.
- Bachelor's degree in Business Administration, Communications, or related field.
- Minimum of 6 years of experience in customer service management.
- Strong leadership and communication skills.
- Excellent problem-solving and analytical skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in customer service software and applications.
- Ability to motivate and manage a team effectively.
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