Full Time Customer Service Officer @ iShopChangi Jobs, Salary up to SGD 2,100 in Smarte Carte Southeast (Singapore) - Maukerja

Counter Duties

• Handle all duties required at the ISC counter, including end-to-end fulfillment for departure and/or arrival orders.
• Receive and process orders accurately and timely on Warehouse Management System (WMS). Perform thorough check on item description, quantity and customer information.
• Monitor order status and coordinate with merchants and runners to ensure timely fulfillment of orders.
• Maintain accurate records of inventory movements, monitor stock levels at the counter, perform stock counts eg. PWP, GWP, coupons and report discrepancies promptly.
• Assist with Changi Rewards membership enquiries, redemptions, and other marketing campaign giveaways as stipulated by CAG. Attend to customers’ enquiries at the counter and upsell commercial services (e.g. Shopping Concierge Services, Changi Rewards, etc.).
• Ensure compliance with SOPs and service standards.

Runner Duties

• Responsible for the transfer, delivery and/or collection of items within terminals (counters, merchants, and NT backroom), ensuring orders are correct and quality checks are performed.

Checker Duties

• Pick, pack and organize items for pick-up or delivery, ensuring accuracy and timeliness of orders

Other Duties

• Perform housekeeping duties and always ensure cleanliness of the counter and backroom.
• Assist with any other duties as assigned by management.

Job Requirements:

• Minimum “O” or “N” level with 3 credits, including English.
• At least 1 year of experience in logistic/warehousing, retail/ customer service, hospitality industry.
• Proficient in using Microsoft Office and confident in using mobile technology.
• Customer centric and willing to go extra mile.
• Team player with good interpersonal and communication skills.
• Ability to multi-task and solve problems effectively.
• Pleasant disposition, well-groomed, and approachable.
• Ability to walk long distance e.g. across airport terminals and lift/ carry inventory items as part of operations.
• Able to obtain an Airport Pass (Airside).

12 hours shift, 4 days work week

Select 1 fixed shift:

10am - 10pm OR 10pm - 10am

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Smarte Carte Singapore Pte Ltd to collect, use and disclose your personal data for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes.

Job Types: Full-time, Permanent

Pay: $1,950.00 - $2,100.00 per month

Benefits:

• Health insurance
• Parental leave

Work Location: In person