Company Description
Paradox Singapore is an urban resort that offers guests a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant river district of Clarke Quay, the hotel is perfect for those looking for a stylish home base during business travel, or a quiet sanctuary to relax and unwind. Our comfortable rooms and spacious suites feature picturesque views of the city's skyline and are equipped with thoughtful amenities for laid-back style without any fuss.
Role Description
This is a full-time on-site role for
Senior Catering Sales Manager (Corporate)
who generate, manage, and convert catering-related leads into successful events. Coordinate with clients, vendors, and internal teams to ensure seamless execution of events while maximizing revenue and ensuring clients satisfaction
Responsibilities
:
Sales and Business Development:
Develop and implement strategies to achieve or exceed catering sales budget and increase catering bookings
Proactively identify and pursue new catering business opportunities through tradeshows, networking, marketing campaigns, and community engagement
Design and plan catering package that maximizes conversion rates and profitability for the hotel
Build and maintain relationships with clients, vendors, and industry professionals to generate leads and referrals
Conduct sales presentations and site tours for prospective clients
Prepare and deliver proposals, contracts, and pricing information to clients to showcase the hotel's event spaces and catering options
Maximize revenue potential by up-selling in all revenue-producing areas and ensuring proper utilization of function space, ballrooms, and meeting rooms
Client Management:
Serve as the primary point of contact for clients from the initial inquiry through to the day of the event
Provide personalized service to clients , understanding their vision and needs to tailor proposals and services accordingly
Manage all communication with clients, ensuring timely and accurate responses
Conduct regular follow-up to maintain engagement and satisfaction throughout the planning process
Event Coordination:
Work closely with clients to plan and execute events, including menu selection, room setup, audiovisual requirements, and other details
Prepare detailed proposals, negotiate contracts, and finalize bookings, ensuring all event details are accurately captured
Prepare and manage Banquet Event Order (BEO), ensuring all details are documented and agreed upon by all parties
Manage event deposits, payments, and billing, ensuring timely collection of all revenue
Attend or lead BEO meetings, and other relevant meetings to ensure all departments are informed about event details and last-minute changes
Collaborate with the culinary team to develop customized menus that align with clients' preferences and budgets
Coordinate with internal departments (culinary, banquet operations, AV, etc.) to ensure all event details are executed flawlessly
Oversee the setup, breakdown, and on-site management of catering events, ensuring everything runs smoothly and addressing any issues that arise
Marketing and Promotion:
Collaborate with the marketing team to develop promotional materials, online content, and campaigns targeting catering clients
Attend and represent the company at bridal shows, wedding expos, trade shows, industry events, networking functions and other relevant events to increase visibility and generate leads
Maintain an up-to-date knowledge of industry trends, competitor offerings, and industry best practices.
Administrative Duties:
Maintain accurate records of clients’ interactions, sales activities, and event details using the hotel’s CRM system
Prepare regular reports on sales performance, client's feedback, and market trends
Provide feedback and suggestions for continuous improvement in catering sales processes
Ensure compliance with all hotel policies and procedures, as well as relevant legal and regulatory requirements
Other Duties:
Perform any other duties that may be assigned by Management, demonstrating flexibility and a strong commitment to the hotel's success.
“Quality in Life”
Paradox Hotel Group is a distinctive group of hotels and resorts where we focus on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people to generate new ideas, use and develop their knowledge to carve their career paths.
Paradox Singapore Merchant Court
is a luxury hotel located by the iconic Clarke Quay lifestyle precinct, minutes away from the Central Business District (CBD), and close to popular attractions like Chinatown, Sentosa Island and Marina Bay, making it the ideal choice for business and leisure travellers.
The 476 guest rooms and suites cater to the needs of the most discerning travellers. The Executive floors offer luxurious rooms and suites and the Executive Lounge provides premium privileges and exclusivity. Hotel facilities include an idyllic pool area with water-slides, an outdoor Jacuzzi, two award-winning restaurants and one lobby bar, a 24-hour Fitness Centre, Spa & Sport, a column-less ballroom and seven function rooms.
We invite you to be part of the dynamic team!