Sales Administrator – Job Responsibilities
- Manage and respond to customer inquiries via WhatsApp, phone calls, and other communication channels.
- Follow up with potential and existing customers to encourage purchases and repeat orders.
- Understand customer needs and recommend suitable products or packages.
- Handle order processing, including confirming orders, updating customer details, and coordinating with the operations/logistics team.
- Assist customers throughout the buying process and provide after-sales support.
- Maintain accurate records of customer interactions, sales data, and follow-up status in the system (e.g., Google Sheets / CRM).
- Achieve daily, weekly, and monthly sales targets set by the company.
- Support marketing campaigns by executing follow-ups from leads generated (ads, database, etc.).
Requirements:
- Minimum SPM / Diploma (fresh graduates are welcome).
- Experience in sales, customer service, or e-commerce is an advantage.
- Good communication skills in Bahasa Malaysia; basic English is a plus.
- Confident in chatting and communicating with customers (text & calls).
- Target-driven, self-motivated, and able to work independently.
- Basic computer skills (WhatsApp Business, Google Sheets, CRM systems).
- Good discipline in follow-up and task management.
- Positive attitude, fast learner, and willing to improve.
Job Types: Full-time, Fresh graduate
Pay: RM1,200.00 - RM3,000.00 per month
Benefits:
- Additional leave
- Cell phone reimbursement
- Free parking
- Maternity leave
- Opportunities for promotion
Work Location: In person