- Bukit Merah Central Region (Singapore) Singapore
Full Time Global Move Consultant Jobs, Salary up to SGD 3,800 in Santa Fe Relocation Services (S) Pte Ltd Central Region (Singapore) - Maukerja
Global Move Consultant
Santa Fe Relocation Services (S) Pte Ltd
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Job Description
Responsibilities
Santa Fe Relocation is a global mobility company specializing in managing and delivering high-quality relocation services worldwide. Our core competence is providing services that help corporations and their employees as well as individuals and their families to relocate and settle in new places.
GENERAL DESCRIPTION
To efficiently manage international moves of Assignees and Customers
To monitor own performance against KPIs
To contribute to continuous improvement of processes within scope of responsibility.
Move Management
Assess, Manage and Process incomingmove requests originating from the Sales Commercial teams or self-initiationsvia Core.
Educate the Assignee on applicableCorporate Mobility Policies for Corporate Clients.
Equip the Assignee with propersupport on Import/Export compliance regulations.
Take ownership of updating theCustomer at all stages of the international move.
Take control of communications anddirect Origin & Destination Agents with proper instructions to fulfill theintended move plan.
Accountable for the door to door movefrom start to finish
Maintain data integrity, costaccuracy and move records through systems and procedures.
Attend and to resolve any customerissues or complaints pro-actively.
Maintain timelines and accuracy ofbilling within the prescribed targets.
Observe the Santa Fe values at alllevels of interaction with all stakeholders
Account Management
Execute and implement the salesprocess through from Initial enquiry, to Post Move Process.
Maintain & develop relationshipswith private, corporate, intercompany and agent clients to ensure long termgrowth.
Understanding of the accounts, theirmove and process requirements, history, importance to the local station.
Understanding of full range of SantaFe services, to use this knowledge to maximise revenue opportunities throughproactively promoting of these services.
Financial Management
To understand cost constituents ofmove, to accurately cost and price moves.
To demonstrate understanding of keyfinancial drivers and measurements, including, margin, cash flow, invoicingspeed and understand their impact on individual, team and company performance.
To provide accurate cost cardmanagement through correct ongoing entry of costs, pricing, control andapproval of suppliers’ invoices.
Accurate updating of cost and chargesthat reflect the weekly Margin and Accrued Income report.
Teamwork
To embrace and promote companiesMission Statement and core values
To proactively support otherdepartments and offices in reaching goals, completing projects and reachingobjectives
Qualifications
University grad or bearing similarprofessional qualification in the same or related field.
Minimum 4 years relevant experiencein Shipping and/or Logistics, Supply Chain Management
Skills Required
Strong Customer-Centric approach and a team player
Capability to manage client andcustomer relationships while working under pressure
Exemplary communication skills
Ability to perform processes as perpre-defined design
Attention to detail and sense ofurgency
Knowledge of Mobility
Results oriented
SANTA FE RELOCATION SERVICES (S) PTE. LTD.
About Santa Fe
Santa Fe Relocation Services is a global market leader in international employee mobility and workplace services. We provide a wide range of services that facilitates an efficient execution of corporate customers’ international and domestic relocation needs as well as services designed to support direct consumers. Santa Fe has offices in 47 countries worldwide, employing approximately 3,000 staff.
For the past 18 months, we have been working tirelessly towards achieving our 2020 strategy which will position us as the pre-eminent leader in our industry. This is an exciting time to join Santa Fe as we drive towards our ambition to lead the way through our people, supported by revolutionary IT solutions, and by placing the customer at the centre of what we do.
Our Values
Santa Fe Values and behaviours underpin everything we do. We focus not only on what we do but, more importantly, on how we do it.
DRIVE:
Relentless Drive is key to our success
QUALITY:
Quality is what makes us shine
INTEGRITY:
Integrity is in our DNA
PEOPLE:
People are the heart of our business
Services:
Relocation services
Moving services
Visa & Immigration
Real Estate services
Records Management services
Commitment to Quality:
Our meticulous approach and close control of each step of service delivery assure exceptional quality for our customers throughout the relocation process. Santa Fe has embraced quality programs and systems like no other in our industry. We are proud to hold the following accreditations:
ISO 9001 – Quality
ISO 14001 – Environmental
ISO 27001 – Information Security and Data Protection
FAIMplus – FIDI Accredited International Mover
UN Global Compact (Corporate Social Responsibility)
GENERAL DESCRIPTION
To efficiently manage international moves of Assignees and Customers
To monitor own performance against KPIs
To contribute to continuous improvement of processes within scope of responsibility.
Move Management
Assess, Manage and Process incomingmove requests originating from the Sales Commercial teams or self-initiationsvia Core.
Educate the Assignee on applicableCorporate Mobility Policies for Corporate Clients.
Equip the Assignee with propersupport on Import/Export compliance regulations.
Take ownership of updating theCustomer at all stages of the international move.
Take control of communications anddirect Origin & Destination Agents with proper instructions to fulfill theintended move plan.
Accountable for the door to door movefrom start to finish
Maintain data integrity, costaccuracy and move records through systems and procedures.
Attend and to resolve any customerissues or complaints pro-actively.
Maintain timelines and accuracy ofbilling within the prescribed targets.
Observe the Santa Fe values at alllevels of interaction with all stakeholders
Account Management
Execute and implement the salesprocess through from Initial enquiry, to Post Move Process.
Maintain & develop relationshipswith private, corporate, intercompany and agent clients to ensure long termgrowth.
Understanding of the accounts, theirmove and process requirements, history, importance to the local station.
Understanding of full range of SantaFe services, to use this knowledge to maximise revenue opportunities throughproactively promoting of these services.
Financial Management
To understand cost constituents ofmove, to accurately cost and price moves.
To demonstrate understanding of keyfinancial drivers and measurements, including, margin, cash flow, invoicingspeed and understand their impact on individual, team and company performance.
To provide accurate cost cardmanagement through correct ongoing entry of costs, pricing, control andapproval of suppliers’ invoices.
Accurate updating of cost and chargesthat reflect the weekly Margin and Accrued Income report.
Teamwork
To embrace and promote companiesMission Statement and core values
To proactively support otherdepartments and offices in reaching goals, completing projects and reachingobjectives
Qualifications
University grad or bearing similarprofessional qualification in the same or related field.
Minimum 4 years relevant experiencein Shipping and/or Logistics, Supply Chain Management
Skills Required
Strong Customer-Centric approach and a team player
Capability to manage client andcustomer relationships while working under pressure
Exemplary communication skills
Ability to perform processes as perpre-defined design
Attention to detail and sense ofurgency
Knowledge of Mobility
Results oriented
SANTA FE RELOCATION SERVICES (S) PTE. LTD.
About Santa Fe
Santa Fe Relocation Services is a global market leader in international employee mobility and workplace services. We provide a wide range of services that facilitates an efficient execution of corporate customers’ international and domestic relocation needs as well as services designed to support direct consumers. Santa Fe has offices in 47 countries worldwide, employing approximately 3,000 staff.
For the past 18 months, we have been working tirelessly towards achieving our 2020 strategy which will position us as the pre-eminent leader in our industry. This is an exciting time to join Santa Fe as we drive towards our ambition to lead the way through our people, supported by revolutionary IT solutions, and by placing the customer at the centre of what we do.
Our Values
Santa Fe Values and behaviours underpin everything we do. We focus not only on what we do but, more importantly, on how we do it.
DRIVE:
Relentless Drive is key to our success
QUALITY:
Quality is what makes us shine
INTEGRITY:
Integrity is in our DNA
PEOPLE:
People are the heart of our business
Services:
Relocation services
Moving services
Visa & Immigration
Real Estate services
Records Management services
Commitment to Quality:
Our meticulous approach and close control of each step of service delivery assure exceptional quality for our customers throughout the relocation process. Santa Fe has embraced quality programs and systems like no other in our industry. We are proud to hold the following accreditations:
ISO 9001 – Quality
ISO 14001 – Environmental
ISO 27001 – Information Security and Data Protection
FAIMplus – FIDI Accredited International Mover
UN Global Compact (Corporate Social Responsibility)
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