- Singapore
Work from Home Helpdesk Support Engineer – Remote Jobs, Salary up to SGD 3,700 in SHINY PEOPLE HR CONSULTANCY PTE. LTD. - Maukerja
Helpdesk Support Engineer – Remote
SHINY PEOPLE HR CONSULTANCY PTE. LTD.
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Job Description
Responsibilities
Are you someone who enjoys
solving IT problems and helping users remotely
? Join our team as a Helpdesk Support Engineer!
Your Role:
Handle IT support requests via phone, email & chat
Provide remote troubleshooting to end users
Resolve software, hardware & basic network issues
Support Active Directory & Office 365-related issues
Use remote tools such as RDP, VPN & MDM
Manage tickets via ServiceNow / Zendesk
Monitor systems & alerts
Escalate complex issues to L2 / onsite engineers
Maintain accurate case records & documentation
We’re Looking For:
IT Helpdesk / Service Desk / Technical Support experience
Strong communication & customer service skills
Good troubleshooting & problem-solving skills
Familiar with AD & Office 365
Experience with ticketing systems is a plus
Able to manage multiple support cases efficiently
Junior or experienced candidates are welcome!
Salary will be commensurate with experience and technical skillset.
Jayxen Ong | EA Licence No: 24C2176 | Shiny People HR Consultancy Pte. Ltd. | Reg No: R24121542
We specialise in connecting businesses with talents and providing expert human resources solutions. Our comprehensive services encompass recruitment and staffing, HR consultancy, and payroll administration. With a commitment to excellence and a client-centric approach, we tailor our solutions to meet your unique needs. Partner with us to build a motivated and high-performing workforce.
UEN: 202402994E
EA Licence No: 24C2176
solving IT problems and helping users remotely
? Join our team as a Helpdesk Support Engineer!
Your Role:
Handle IT support requests via phone, email & chat
Provide remote troubleshooting to end users
Resolve software, hardware & basic network issues
Support Active Directory & Office 365-related issues
Use remote tools such as RDP, VPN & MDM
Manage tickets via ServiceNow / Zendesk
Monitor systems & alerts
Escalate complex issues to L2 / onsite engineers
Maintain accurate case records & documentation
We’re Looking For:
IT Helpdesk / Service Desk / Technical Support experience
Strong communication & customer service skills
Good troubleshooting & problem-solving skills
Familiar with AD & Office 365
Experience with ticketing systems is a plus
Able to manage multiple support cases efficiently
Junior or experienced candidates are welcome!
Salary will be commensurate with experience and technical skillset.
Jayxen Ong | EA Licence No: 24C2176 | Shiny People HR Consultancy Pte. Ltd. | Reg No: R24121542
We specialise in connecting businesses with talents and providing expert human resources solutions. Our comprehensive services encompass recruitment and staffing, HR consultancy, and payroll administration. With a commitment to excellence and a client-centric approach, we tailor our solutions to meet your unique needs. Partner with us to build a motivated and high-performing workforce.
UEN: 202402994E
EA Licence No: 24C2176
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