Position: Assistant Supervisor
Location: Secret Recipe, Citta Mall, Petaling Jaya, Selangor
Job Responsibilities:
- Assist the Supervisor/Manager in managing daily restaurant operations.
- Supervise and guide Service Crew to ensure excellent customer service.
- Monitor staff performance, attendance and daily work assignments.
- Ensure food quality, service standards and company SOPs are followed.
- Handle customer enquiries, feedback and complaints professionally.
- Assist with opening and closing procedures.
- Monitor cashier operations and ensure accurate handling of payments.
- Assist in stock checking, inventory control and stock replenishment.
- Monitor cleanliness, hygiene and food safety standards.
- Support the team during peak hours and ensure smooth service flow.
- Assist with staff training and onboarding of new employees.
- Prepare or assist with daily sales, stock and operational reports.
- Ensure the outlet is properly maintained and ready for daily operations.
- Take charge of the outlet in the absence of the Supervisor/Manager when required.
- Perform other duties assigned by the Management.
Requirements:
- Previous experience in F&B, restaurant or café operations.
- Supervisory or team-leadership experience is an advantage.
- Good communication and customer service skills.
- Responsible, organized and able to work under pressure.
- Strong teamwork and leadership skills.
- Able to work shifts, weekends and public holidays.
- Willing to learn and develop a career in F&B management.
Key Skills:
- Team Leadership
- Customer Service
- Stock & Inventory Control
- Cashier & Sales Operations
- Hygiene & Food Safety
- Basic Reporting
- Daily Outlet Operations
Pay: RM1,900.00 - RM2,100.00 per month
Benefits:
- Dental insurance
- Health insurance
- Meal provided
- Opportunities for promotion
Work Location: In person