Full Time Indoor Sales Executive (Local - eCommerce) Jobs, Salary up to MYR 4,000 in Polymorph Recruitment Federal Territory - Maukerja

Job Summary
We are looking for an Indoor Sales Executive to manage sales enquiries from local customers and eCommerce platforms, convert enquiries into sales and provide customers with a positive purchasing experience.

The ideal candidate should be comfortable handling WhatsApp, phone calls, online enquiries, eCommerce orders and customer follow-ups, with a strong interest in sales and customer engagement.

Key Responsibilities
– Handle incoming sales enquiries from local customers through phone, WhatsApp, social media, website and eCommerce platforms.

– Respond promptly to customer enquiries and provide accurate product information, pricing, availability and recommendations.

– Understand customer requirements and recommend suitable sports apparel, footwear, equipment and accessories.

– Convert enquiries into confirmed sales and achieve monthly sales targets.

– Follow up on quotations, potential customers and pending enquiries to maximise sales conversion.

– Process customer orders and coordinate with the warehouse/operations team regarding stock availability, packing and delivery.

– Manage enquiries and orders received through various eCommerce platforms and online sales channels.

– Assist customers with product selection, sizing, availability, delivery and after-sales enquiries.

– Prepare quotations for bulk, corporate, school or team orders where required.

– Build and maintain relationships with repeat and existing customers.

– Support sales for team, club, school and bulk orders.

– Coordinate with internal teams on customised jersey/apparel requirements and other customer requests.

– Maintain accurate records of enquiries, orders, customer information and sales activities.

– Monitor customer feedback and identify opportunities to improve sales and customer experience.

– Assist with product listings, promotions and other eCommerce sales activities when required.

Requirements
– Diploma or Degree in Sales, Marketing, Business Administration or a related field.

– 1–3 years of sales, indoor sales, telesales, customer service or eCommerce experience.

– Experience handling online customers, WhatsApp, social media or eCommerce platforms is highly preferred.

– Strong communication and interpersonal skills.

– Comfortable communicating with customers through both written and verbal channels.

– Sales-oriented with good follow-up and conversion skills.

– Customer-focused, proactive and able to work independently.

– Good computer skills and comfortable working with online sales systems.

– Able to multitask and manage multiple customer enquiries simultaneously.

– Interest in sports, fitness or sporting products will be an advantage.

– Candidates with experience in retail, sports products, eCommerce, consumer products or online sales are encouraged to apply.

REMUNERATION PACKAGES:
Basic Salary: RM3,500 to RM4000

Attractive sales commission / incentive scheme based on performance

Travel allowance provided (details to be confirmed)

Laptop provided

Product and sales training provided

EPF, SOCSO & EIS

Performance-based bonus

Outpatient medical claim

Annual leave entitlement

Working Days: 5 days’ work week (Mon to Fri)

Working Hours: 9am to 6pm (Office Hours- Monday to Friday)