Work from Home Customer Success Associate Jobs, Salary up to MYR 5,000 in Grof Sdn. Bhd. Federal Territory - Maukerja

About Us

Founded with a vision to enable small business growth, Grof leverages technology and digital innovation to simplify all company administration. From incorporation and compliance to accounting and payroll—Grof is an all-in-one business solution, enabling entrepreneurs and business owners to focus on what they do best.

Having grown exponentially, we are looking for highly motivated and independent individuals to join our diverse team. If you crave continual growth and flexibility to innovate and learn, apply to join the Grof family today!

Grof Core Values

1. Own Your Work — At Grof, we believe in the power of owning our work. It means taking pride in our accomplishments, no matter how big or small, and recognising that our efforts contribute to the success of the team and the organization as a whole.

2. Stronger as A Team — At Grof, we encourage each team member to contribute their unique talents, experiences, and knowledge to achieve our collective goals. By helping one another, sharing insights, and leveraging our combined strengths, we create a harmonious and dynamic work environment. Together as a cohesive team, we achieve remarkable outcomes and overcome challenges that would be insurmountable as individuals.

3. Grow 1% each day — At Grof, we believe in the power of continuous improvement and the transformative effect of small, consistent steps forward. By dedicating ourselves to learning something new every day, we cultivate a growth mindset and stay adaptable in an ever-evolving world.

4. Dare to Try — At Grof, we take calculated risks and pursue new opportunities. By daring to try, we foster a culture of innovation, resilience, and growth. We encourage our team members to run towards challenges, embrace a mindset of continuous learning, and persevere even in the face of setbacks.

Role

As a **Client Success Associate**, you will work closely with clients to respond to first-level queries on the services provided and with internal stakeholders to support client’s requests on a timely basis. You will also be required to answer queries on billings and general enquiries.

Responsibilities

- Interacts with clients to provide support and information about a designated good or service over the phone, via email, online chat, or in person

- Uses knowledge in various service products, or other given area of competence to respond to questions or refer them to the appropriate team

- Keeps track of client interactions and accounts, including information of questions, complaints, and comments

- Carrying out the billing-process and sending out the invoices correctly

- Ensure the completeness and accuracy of data in core billing modules

- Gain competencies to provide solutions for clients’ enquiries on setting up companies, compliance requirement, accounting and tax matters

- Identifying common issues and escalating them to management with any potential solutions

- Ability to handle high volume of requests

- Ability to act as key liaison between the clients and the organisation to fulfil duties required

Qualifications and Skills

- Minimum Diploma in Business Administration or other related courses

- Organised and Meticulous individual

- Self-driven and proactive learner

- Team-player

- Able to adapt quickly and work in a fast pace environment

- Ability to work under pressure

- On-The-Job Training will be provided

Perks & Benefits

- Remote working opportunities

- Working alongside talented and passionate individuals

- Access to the latest tools and technologies

- Stock options for full-time employees

- Work with a diverse team

- Competitive remuneration

- Opportunities for career development

- Learning & development opportunities

- Medical benefits; insurance, dental and personal wellbeing

- Performance bonus and annual increment

- Internal Referral Programme

Perks & Benefits

Work from Anywhere

• Enjoy the flexibility of remote work, empowering you to create your ideal work-life balance.

Cutting-Edge Tools & Tech

• Get access to the latest industry tools and technology to help you do your best work—efficiently and effectively.

Diverse, Inclusive Team Culture

• Collaborate with a vibrant and international team that values different perspectives and shared success.

Competitive Compensation

• Receive a remuneration package that reflects your experience, value, and performance.

Career Growth Opportunities

• Take your career to the next level with structured development plans and promotion pathways.

Continuous Learning & Development

• From workshops to courses, we invest in your growth every step of the way.

Comprehensive Well Being

• Includes flexi benefit that can be used for well being.

Performance Bonuses & Annual Increments

• Your hard work pays off—with annual reviews and rewards that recognize your impact.

Internal Referral Programme

• Know great talent? Earn rewards by helping us grow our amazing team.

Collaborate with Passionate Talent

• Work alongside driven individuals who are experts in their fields—and love what they do.

Bring Your Own Device (BYOD) Policy:

As this is a remote-based role, the company prefers candidates to use their own laptop. To ensure smooth performance across multiple tools and platforms, the device should be high-performance and capable of handling multitasking efficiently. A monthly BYOD allowance will be provided to support this arrangement.

Pay: RM3,500.00 - RM5,000.00 per month

Benefits:

• Additional leave
• Flexible schedule
• Maternity leave
• Opportunities for promotion
• Professional development
• Work from home

Work Location: Hybrid remote in Kuala Lumpur