Full Time Skincare Project (Japanese Speaker) Jobs, Salary up to MYR 9,500 in Transcosmos Malaysia (TCMY) Federal Territory - Maukerja

A. Position Overview

As a Call Centre Agent, you will be the primary point of contact for customers, ensuring they receiveexceptional service and support. Your role will involve responding to customer inquiries across multiplechannels, resolving issues, and providing accurate information, all while maintaining a positive andprofessional demeanor.

B. Key Responsibilities

 Respond to Customer Inquiries: Provide timely and accurate responses to customer inquiries viaphone, email, live chat, and other communication channels.

 Handle Complaints Professionally: Address and resolve customer complaints effectively, ensuringcustomer satisfaction and retention.

 Escalate Complex Issues: Identify and escalate complex or unresolved issues to appropriatedepartments or senior staff for further resolution.

 Maintain Accurate Records: Document customer interactions, transactions, and feedback in the CRMsystem, ensuring accurate and up-to-date information.

 Seek Process Improvements: Continuously look for ways to enhance service processes and contributeto improving customer service protocols.

 Meet Performance Targets: Work towards achieving individual and team performance goals, includingresponse times, customer satisfaction scores, and other key performance indicators.

 Based at Level 20, Menara Shell, No. 211, Jalan Tun Sambanthan, 50470 Kuala Lumpur

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM8,500.00 - RM9,500.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person