Job Summary
We are seeking a proactive, creative, and results-oriented Social Media Operations Specialist to manage digital content, develop online communities, and strengthen brand presence across multiple social media platforms.
Responsibilities
Manage and operate social media accounts across platforms including X, LinkedIn, YouTube, Telegram, Discord, Instagram, Facebook, and TikTok to maintain active brand presence
Plan, create, schedule, and publish engaging social media content aligned with brand strategy
Develop content calendars to ensure consistent and timely delivery of social media posts
Monitor social media performance metrics, audience engagement, and follower growth to evaluate campaign effectiveness
Analyze performance data to optimize content strategies and improve audience reach and engagement
Develop and execute community engagement initiatives to increase user activity, engagement, and retention across platforms
Respond promptly to community feedback and maintain active engagement to foster positive relationships
Coordinate with designers, content creators, marketing teams, and stakeholders to deliver integrated and effective campaigns
Monitor industry trends, competitor activities, and emerging social media trends to identify new content opportunities
Support online events, product launches, promotional activities, and marketing campaigns to enhance brand visibility
Build and maintain relationships with key opinion leaders (KOLs), creators, media partners, and relevant online communities to expand network
Assist with campaign reporting by providing insights based on social media performance data
Stay updated on changes to social media platforms, algorithms, content formats, and audience behaviors to adapt strategies accordingly
Required competencies and certifications
Minimum 1 year of relevant experience in social media operations, content marketing, community management, digital marketing, or related field
Strong understanding of social media platforms, content strategies, community engagement, and audience growth
Experience using social media management, scheduling, and analytics tools
Excellent copywriting and communication skills to craft compelling content
Strong organizational and time-management skills to handle multiple projects and deadlines
Familiarity with short-form content creation and current social media trends
Ability to take ownership and execute tasks independently in a fast-paced environment
Willingness to learn and adapt to new platforms, tools, and technologies
Preferred competencies and qualifications
Strong interest in AI, technology, startups, or digital innovation
Experience growing social media accounts from an early stage
Experience developing and executing social media campaigns
Basic graphic design or video editing skills
Familiarity with AI-powered content creation tools such as ChatGPT, Claude, Midjourney, Runway, Cap Cut, or similar platforms
Experience working with creators, influencers, KOLs, media partners, or online communities
Experience in the Internet, technology, software, or digital product industry
Experience supporting online communities through platforms such as Telegram or Discord