Full Time Regional Operations Manager Jobs, in MIMS Medica (Malaysia) Selangor - Maukerja

Who We Are:

MIMS MedComms is the largest healthcare communications agency across Asia, dedicated to delivering innovative and impactful scientific content. Our dedicated teams across 13 markets collaborate with stakeholders across the healthcare sector, delivering services and solutions that empower healthcare communities and improve patient outcomes. As we continue to build our business, we are looking for a highly organised, hands-on operations professional to keep our regional MedComms workflow running smoothly, efficiently, and transparently.

Who We are Looking for:

The Regional Operations Manager / Senior Manager is a hands-on operations role focused on strengthening the day-to-day operating rhythm of the Medical Communications (MedComms) business. Working alongside existing functional operational leaders, account managers, event managers, and business process re-engineering colleagues, the role provides a unifying operational view across project pipeline, resourcing, SOP adherence, workflow effectiveness, KPI monitoring, and issue resolution. It does not replace the project management responsibilities of account managers and event managers; instead, it ensures teams have the visibility, tools, resources, and operating discipline needed to deliver high-quality work smoothly and consistently across Hong Kong, Japan, Malaysia, Singapore, and Taiwan.

What Impact You Will Make:

• Support existing functional operational leaders by facilitating resourcing, workflow visibility, and delivery coordination across the core regional MedComms teams.
• Provide unifying oversight across account manager- and event manager-led project delivery, ensuring teams follow agreed SOPs, use required tools, and maintain accurate project and pipeline information.
• Actively monitor new project pipelines, incoming briefs, live workload, and forward demand to identify resource bottlenecks, scheduling conflicts, dependency risks, and capacity gaps early.
• Facilitate allocation and reallocation of resources in consultation with functional leaders, matching work to skills, availability, workload, deadlines, market priorities, and delivery complexity.
• Evaluate existing tools, trackers, SOPs, workflows, handoffs, traffic meetings, and reporting practices, identifying areas where processes can be simplified, standardised, automated, or better embedded.
• Work with business process re-engineering colleagues to improve workflows, streamline operational processes, strengthen tool adoption, reduce duplication, and support consistent ways of working across regional teams.
• Establish practical operational KPIs and dashboards for areas such as pipeline visibility, resource utilisation, capacity risk, SOP adherence, delivery timeliness, workflow efficiency, rework, and issue resolution.
• Monitor, analyse, and evaluate KPI data to inform decisions on prioritisation, resourcing, workflow changes, escalation, freelancer use, and continuous improvement priorities.
• Support troubleshooting and issue resolution when bottlenecks, process gaps, unclear ownership, resource constraints, or competing priorities limit smooth, high-quality delivery.

What Skills and Experience You will Bring:

• Minimum of 4 years of experience in agency operations, traffic management, resource management, delivery operations, business operations, or project operations within a fast-paced client-service environment; healthcare communications, medical communications, events, creative, digital, publishing, or professional services experience preferred.
• Strong hands-on experience supporting operational leaders, coordinating resources, monitoring project pipelines, and keeping cross-functional teams aligned without directly owning all project management delivery.
• Practical understanding of SOP implementation, workflow governance, traffic management, capacity planning, KPI tracking, utilisation reporting, issue escalation, and continuous improvement in an agency or professional services setting.
• Comfortable evaluating workflow tools, trackers, dashboards, reporting processes, and ways of working, and able to partner with business process re-engineering teams to translate improvement opportunities into practical operating changes.
• Analytical and detail-oriented, with the ability to establish meaningful KPIs, interpret workload and performance data, identify patterns, and recommend balanced, pragmatic actions.
• Confident communicator who can facilitate traffic discussions, clarify ownership, challenge unrealistic timelines constructively, support issue resolution, and hold stakeholders accountable with diplomacy and professionalism.
• Excellent English written and verbal communication skills; additional regional languages are an advantage.

Why Join Us?

Impact: Play a practical, high-impact role in improving how regional MedComms work is planned, resourced, tracked, and delivered.

Career Growth: Opportunities for professional development and career advancement across the organisation.

Collaborative Culture: Work with a diverse and dynamic team committed to excellence in medical communications.

Reward: Competitive salary and other benefits including a personal performance-related bonus.